Amber Service Desk

Main article: IT Service Management (ITSM)

2016: Amber Service Desk Issue

The company, Hawk House Integration the developer of the platform for sales growth, Amber announced in the summer of 2016 the release of Amber Service Desk, designed to automate the work of IT services.

Amber Service Desk will be useful for organizations providing post-sale service for their customers, as well as companies with a large number of automated jobs, the company said. The solution is the center of interaction between the IT service and business users.

The product solves the following tasks: systematization of service services; providing a high speed of processing service requests; control of quality and terms of processing requests; uniform distribution of the load on technical specialists and technical support lines; operational incident handling.

According to the developers, the need for this solution appears in cases: a high load on the service service and a large flow of calls; Unsatisfactory request processing times due to lack of a single entry point and regulated processes Loss of customers due to poor technical support lack of technical service control tools; the need for regular and reliable analysis of the quantity and quality of requests received by the service service.

The main difference between Amber Service Desk and existing market counterparts is the flexibility of the Amber platform used, which allows you to customize and quickly adapt the solution to the individual needs of customers and their business processes.