"1C: Museum" helps "Museum of the History of Money" to receive more visitors

2022: Automation of ticket and cash service using the "1C: Museum" solution

Museum of Money History JSC Goznak"," located in the center, St. Petersburg automated ticket and cash services using the "" solution. 1C: Museum This system, integrated  with the organization's website, helped launch online ticket booking. This was announced RAU ATI by the company "" on December 1, 2022. A significant part of visitors to the exposition comes through this sales channel. Operational planning of excursions and master classes is organized. Ticket and cash service for guests has accelerated , and their number has doubled. In 2022, the museum predicts a multiple increase in revenue compared to previous periods.

The museum management set a task - to increase the stability of the system in the context of an increase in the number of visitors and increase the speed of ticket and cash services. To do this, it was necessary to launch the function of booking tickets "online" on the official website of the museum, improve the planning of excursions and master classes, and speed up the work of cashiers. It was necessary to organize the prompt receipt of analytical reports on visits, sales of different types of tickets (per person or group of people, free and discounted tickets).

To solve the tasks, the industry solution "1C: Museum" was chosen.   The RAU iT company  in St. Petersburg became a partner for implementation and maintenance.

Key project results:

•  In 1C: Museum, cashiers sell tickets daily and form reports for management and accounting. algorithm Categorization of tickets by types of visitors was created, automatic selection of tickets according to the specified parameters was implemented. Information about the ticket balance and revenue in online mode is displayed on the cashier's monitor. The system is integrated trade with the equipment: ticket offices, printers check offices for printing checks and transferring to data  the OFD, acquiring for. cashless payment The cashier is connected programmable keyboard  with the main service operations output to the buttons. The cut of ticket roots has been automated. Guest service at the box office has accelerated. Control of visitors' access to the museum has been established : ticket readers QR codes   and card readers of employees have been installed on the turnstiles.
• Guides promptly plan master classes and excursions in the system, draw up a program of events. The system assigns each excursion an individual number, date  and time. Cashiers in the workplace see the planned events, so they can quickly serve the tour, which came by appointment.
•  You can now book tickets to the museum via the Internet: 1C: Museum is integrated with the museum website , as well as  with the Yandex.Afisha ticket booking and purchase service . This sales channel accounts for a significant part of bookings from the total number of sold tickets. In addition, ticket sales were implemented through the museum's street terminal.
•  The system promptly reflects the fact of the implementation of all types of tickets - individual, group, preferential, free  benefit program. The management receives detailed analytical reports on the number of visitors, sales, revenue by period and ticket types.
• The cost of supporting the museum's IT infrastructure has been reduced: the number of failures and subsequent calls to technical support has been reduced. The reaction rate to fix the problem is 1 day. If the cashier's equipment fails, the museum continues to sell tickets through online sales. The flow of visitors does not stop.

In the 9 months of 2022, 57,600 people visited the Museum, which is twice as many as in the same period in 2021. This system copes with the increased flow of guests. Revenue is projected to grow multiple times at the end of the year.

The main result of the introduction of 1C: Museum, the company considers increasing the reliability of the museum's information system  and its availability in service. The flow of tourists is constantly increasing, and it is important to maintain customer loyalty: increase the convenience of visiting and increase the speed of service. Revenue growth is also observed  and the stability of this system plays a significant role in this. noted Evgeny Somov , IT specialist of the Museum of Goznak JSC.