| Developers: | Russian Post |
| Date of the premiere of the system: | 2022/12/22 |
| Last Release Date: | 2025/01/22 |
| Branches: | Internet Services, Logistics and Distribution |
2025: Addition of Pensions and Social Benefits section
Russian Post has launched a section on the website where you can receive information about pensions and social payments in real time, as well as manage their delivery. This mail reported on January 22, 2025.
In the personal account on the company's website and application, a section "Pensions and social payments" appeared with information about them: amounts, types, dates and methods of receipt - at home or in the post office. There you can also issue applications for re-delivery.
You can also change the post office online, where the client receives pensions and benefits, for a period of up to 3 months. Such a transfer is available within the region of residence and in this case it is possible only in the department. Those who have not yet received a pension through the Russian Post can connect the service in their personal account on the company's website or application: you just need to issue and send an application there.
 | The application and the Mail's Personal Account have long been not only sending tracking: online customers can manage most services. Now the management of the delivery of pensions and social benefits has appeared on this list. Access to the entire line of services through online storefronts is stable in the top of the requests of our clients, the number of services available in the number of services will continue to grow in 2025, - commented Anton Nechaev, Director for Product Development and Services of the Russian Post. |  |
In 2023, the Post launched an internal information system to control the delivery of pensions and social benefits. Online, the system checks how many times and when a postman came to the client, what his name was, whether he was able to hand over a pension or social benefits to the addressee. To recipients who are not at home, the Mail assigns re-delivery and controls it daily.
2022: Personal Account Launch
On December 22, 2022, the Russian Post launched a personal account for individuals on its website, which is arranged on the principle of "one window." Now you can issue parcels and letters online, order delivery, as well as see the list of active and accessible services in a single window.
Previously, services and services were in different tabs, customers had to spend time to find the section of interest. With the help of a personal account, it has become more convenient to track parcels and letters, issue power of attorney, create appeals, write out newspapers and magazines, and see progress in the bonus program.
In the future, it will be possible to adjust your personal account for yourself. For example, change the order of displaying statistics, the list of connected services. This allows you to simplify the user path as much as possible and take into account the individual features of each client depending on his interests. Also, a search by site is available in the office.
| | Our goal is to create a simple and comfortable tool with which it would be convenient to receive all available services in one place. When developing a personal account, we relied on the needs of customers and the most popular user scenarios and tried to take them into account, "said Alexander Shumilov, head of the web services department. | |
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