Russian Post Mobile Application

Main article: Mobile applications

The Russian Post mobile application is a convenient way to monitor parcels and letters in the "one window" format. Information on incoming registered mail becomes available to the user almost instantly, accompanied by additional information and photography, and the interface is adapted for all existing mobile devices for convenient and comfortable use.

2024: Speed up the issuance and sending of letters and parcels three times thanks to QR codes

Russian Post customers will be able to receive and send letters and parcels at offices using QR codes three times faster. Now the issue will take no more than 30 seconds. This was announced by the Russian Post on April 25, 2024.

Previously, it took an average of about 2 minutes for Mail employees to complete letters and parcels, including identifying a client using a simple electronic signature via SMS or push confirmation and manually searching for all items in the system. Now it is enough just to show the operator a QR code from the screen of a mobile phone. After scanning it, the Post Office employee will immediately see all the shipments that await the client.

The QR code is updated every 30 seconds - this guarantees transparency and data security. It is encrypted and meets the requirements of digital information protection.

The ability to receive and send letters and parcels using a QR code will appear in the updated version of the Mail mobile application. Customers who have issued a simple electronic signature will be able to use it. From April 24, 2024, an update was launched for Android devices, after May 13 - Huawei, and in the summer of 2024 - for iOS devices. The client learns about the availability of the updated version from the push notification or by entering the application.

The key task of the Post for the current year is to improve the quality of the services provided. We pay special attention to the customer service and strive to ensure that visitors receive services promptly. The technology of QR codes in Russian Post offices will allow us to make customer service more convenient and effective, "said Maxim Tsypin, First Deputy General Director of Russian Post.

2023

Inclusion in the register of domestic software

Six Russian Post IT systems were included in the register of Russian software (software), including the Russian Post mobile application. Read more here.

Plan for provision of all digital services and products of Post Bank in the mobile application

Post Bank and Russian Post are actively developing a project to integrate mobile services. In the updated mobile application of the Post, you can use all online services and products of the bank. Post Bank announced this on March 2, 2023. The project started in June 2022, and in March 2023, the process of phased rolling of this functionality is underway. By the end of 2023, digital services and products of the Bank's Post will become available to all users of the Russian Post application .

In the updated mobile application of the Post, it will be possible to issue any products of the bank: open an account, deposit, issue a virtual card, apply for a loan, use the service for the self-employed and much more. All clients of the Russian Post will be able to instantly and free open a virtual card "Mir" or two virtual cards at once - "twins" - "Mir" and UnionPay with a single balance sheet, in order to conveniently and quickly make purchases both in Russia and abroad.

To access the full range of financial services, you will need to visit the nearest post office or bank once and issue a "multi-signature" - a single digital key of the Russian Post and the Bank's Post. And then, having downloaded the bank or mail application, receive all services remotely, confirming operations with a "multi-signature" - a one-time password that comes to the phone.

Russian Post and Post Bank have now merged not only in the retail network, but also online. This means that financial services have become even more affordable: users will now be able to receive all postal and banking services from one application, simply by logging in by phone number. And for this you do not need to download anything additional. We tried to implement the most seamless and convenient client path. We are testing a number of ideas for the further development of the project: the ability to quickly pay with bank cards for postal services, personal offers of banking products, tips for postmen, the "safe deal" service and much more, - said Ivan Karpov.

2022

The ability to order delivery using Yandex robots through the Mail iOS application

Delivery of shipments from branches with the help pilotless robots of -suppenders is now available application "Russian Post" in on. iOS Representatives "Mail" reported this TAdviser on November 11, 2022. More. here

Employees of the department upload the package to the robot, after which it is sent to the address specified by the user. At the same time, the client will receive a push notification and will be able to track the remaining time in the mobile application before the robot arrives, see its location on the map. When the robot arrived, the client will receive a push notification of arrival and SMS with a code that will need to be entered in the application. The robot will open the lid and the package can be picked up. If the client is not in place and cannot go out for an order, the robot will return to the department after a 15-minute wait and leave the package there. After that, the delivery can be re-ordered.

Integration with the Bank's Post application

and Russian Post Post Bank signed an agreement on integration mobile services. In the updated application Mail, you can use the entire range of Mail products. Bank The added features will be available in June for c. smartphones operating system Android The Mail Russia announced this on June 16, 2022.

In the updated mobile application of the Post, it will be possible to use all online services of the Bank's Post, including opening an account, deposit, issue virtual card or submit an application for. credit All clients of the Russian Post will be able to open a virtual card there instantly and free of charge. " World To access other financial services, you will need to visit the nearest post office or bank once and issue a single simple electronic signature one (EPEP). And customers of Post Bank will now be able to receive all postal and banking services from one application, simply by having authorized phone number.

{{quote 'There are service points and terminals of the Bank's Post in all 38,000 branches of the Russian Post. Its services are already used by more than 15 million of our customers. Integrating financial products into the Mail mobile application, which will now become more functional, is a logical next step, "commented Maxim Akimov, General Director of the Russian Post. }}

Since its inception, the Post Bank has been moving in line with its social mission - to make financial services convenient and accessible to all citizens of our huge country, wherever they are - in the capital city or mountain village. We have already done a lot to ensure the physical accessibility and proximity of the bank: our service points and terminals for withdrawing cash from cards are available in almost all post offices in the country. Now Russian Post and Post Bank are united not only in the retail network, but also online. In one mobile application there will now be mail, and a bank, and at the same time as seamlessly as possible. I am sure that our synergy will give not only a powerful social, but also a business effect for both partners: this will increase and develop the client base and offer consumers comprehensive services and a new quality of services. After all, competition in modern business lies not only in the plane of prices and discounts, but also in the level of service, convenience and satisfaction of customers, "said Alexander Pakhomov, President and Chairman of the Board of Post Bank.

2021: AppGallery App Store Availability

Mobile application the Russian state the mail network operator "" Russian Post has become available in the app store. AppGallery The application is a full-fledged service with support for HMS (). Huawei Mobile Services This was reported on April 12, 2021 in the Russian Post.

The Mail mobile application gives AppGallery users full access to the company's digital services, which save time and make service more convenient:

• Tracking shipments
• fast receipt of electronic signatures without a passport;
• prepaid parcels for delivery without a queue;
• up-to-date information on the work of departments;
• calling a courier;
• marketplace of goods.

Integration of the application into the HMS ecosystem is a continuation of Huawei's cooperation with Russian Post. For several years, Huawei has been supporting the digital transformation of the Russian postal operator. In addition, as part of a strategic partnership, the companies are working together to build a corporate-level ICT infrastructure that will open up new technological horizons for Russian business.

"Adding the Russian Post application to AppGallery will significantly expand its audience and provide store users with full access to all the functions of the application. We appreciate our long-term strategic cooperation with Russian Post and are grateful for our support in the development of our platform and ecosystem, "said Mikhail Komkov, vice president of Huawei's ecosystem in the Eurasia region.

"We appreciate the potential for cooperation with the global technology giant and are pleased to be able to offer the Russian Post mobile application to users of the AppGallery ecosystem. Logistics services at a distance of one click are the goal of the Russian Post and pursues its digital development, "commented Vladimir Urbansky, general director of Postal Technologies.

As of April 2021, the Russian Post application has been downloaded more than 20 million times.

2020

Launch of beta testing of the product showcase goods.ru

On September 18, 2020, Russian Post announced the launch of beta testing of a product showcase inside the Mail mobile application. The showcase will allow the buyer to order an item in one window and choose a convenient delivery method. The product showcase should become an important part of the digital ecosystem of the Russian Post.

As of September 2020, beta testing is launched for no more than 15% of mobile app users on each of the iOS and Android platforms. Despite the testing mode, the showcase has the full functionality of a marketable marketplace, the Russian Post delivers issued orders that can be obtained at Russian Post offices and by courier delivery.

The Mail partner filling the storefront is the goods.ru marketplace, whose assortment of 2 million products is offered to application users. And the Post provides the whole range of logistics services: fulfillment (reception, storage, packaging and packaging of goods), delivery by courier or to the post office. The partnership of the Post and goods.ru on the white label model was announced in 2019.

The launch of the project was preceded by a pilot who started from the beginning of 2020 and covered a limited audience. Mail and goods.ru will test the service's health and scalability and plan to provide access to 100% of the application audience within a month. Starting with a small test audience, it will gradually grow with additional users, which will allow you to control the load on the application, check and improve its performance in various conditions. The partners will also improve the functionality of the showcase, taking into account the experience of interacting with the client.

The Russian Post mobile application is gaining popularity. Since January 2020, the number of active users of the Mail mobile application has grown by 16% and amounts to 3.6 million people per week. The number of parcels issued online on the website and in the mobile application of the Russian Post has grown 10 times over the past year. The showcase will be available to all users of the Mail mobile application in the "Products" section. To do this, iOS users will need to update the version of the mobile application, and Android users will automatically access the section. By clicking on the "Goods" button, it will be possible to make an order operated by the goods.ru marketplace, including providing customer support.

Start of express courier delivery payment

application Russian Post Office It became possible to issue and pay for courier express delivery. Here you can also call a courier who will pick up a parcel or letter at the appointed time. This was announced by the Russian Post on August 13, 2020.

In 2019, the application became available for registration and payment of simple and accelerated mail, and only the courier could pay for courier shipping. Now the client can pay for all types of shipments online.

You can hand over paid EMS items to both the courier who arrives on the appointed day and at any post office.

EMS is one of the services of the Russian Post and the fastest and most convenient way to deliver a letter or parcel across Russia and abroad. Each shipment is assigned a track number, its delivery and delivery can be tracked online. The courier will deliver the departure to the addressee home or to the office at a convenient time.

Customer interest in the EMS service is growing steadily. In 2019, users of postal services issued 12.4 million EMS shipments, which is 82% more than a year earlier.

With this step, the Russian Post eliminates a rather significant inconvenience for the client - when such a popular product was not available for registration in one of the most convenient ways. And increasing the level of client comfort is our number one priority, - said Alexey Skatin, Deputy General Director of Russian Post JSC for e-commerce.

Start a subscription cell reservation

On April 6, 2020, the Russian Post announced that it was now possible to book a subscription cell in a convenient post office to receive simple small packages, print media, notifications and letters without a queue remotely from a mobile device. This function is available in the Russian Post application running on the iOS platform, and will soon appear for Android.

The subscription service allows organizations with multiple offices to combine mail flows and simplify the process of receiving mail. Or, on the contrary, divide the incoming mail by renting several subscription boxes. For individuals, it is an opportunity not to indicate the home address when receiving letters and parcels, as well as to ensure the safety of correspondence and periodicals in the event of a mailbox malfunction in an apartment building.

To reserve a cell using a mobile application, you need to go to the "Subscription box" section, select a convenient compartment and dates of use. The system will clarify the number of free cells. The cost is calculated automatically depending on the subscription period. Individuals can pay for the service immediately on the website, and legal entities - through the bank using the formed payment form. All that remains is to print the application, sign it and transfer it to the selected post office. The application can also be printed by the operator in the post office by the application number. After signing the document, the client will receive the key from the cell.

The service for April 6, 2020 is available in more than 8,000 branches across the country. You can find the most convenient of them on the abox.pochta.ru website and in the mobile application. Simplified paperwork has significantly reduced customer service times. If earlier a multi-page agreement was concluded with each, which could only be issued in the post office, now it is enough for the subscriber to sign a pre-formed online application.

During the period of an unfavorable epidemiological situation, the Russian Post is doing everything to reduce the number of customer contacts with each other and with department employees and is introducing various remote services. With their help, you can order the delivery of a parcel to your home or call a courier to send express mail, make a fee for housing and communal services, communication services, and subscribe to periodicals.

Start the service of sending parcels by phone number

On March 24, 2020, Russian Post announced the launch of a parcel sending service by phone number.

This function is available for all users of the Russian Post mobile application. Now the sender just needs to enter the recipient's phone number or select it from the phone book and it is no longer necessary to indicate the recipient's address and know his full name. Russian Post became the first logistics operator to offer a similar service to its customers.

The service for sending a parcel by phone number is available if the recipient has indicated his address in the mobile application of the Russian Post and has enabled the function of receiving shipments by phone number. Only the shipping city and recipient index will be visible to the sender. Personal data - last name and address - will not be indicated.

The solution is implemented for the convenience of sending packages, saving users time and increasing customer loyalty. Thousands of users connect this function daily in the Russian Post mobile application. In a difficult epidemiological situation, the main task of the company is to provide citizens with high-quality and modern postal services, and special attention is paid to the safety of customers and employees.

The technical advantage of the Russian Post mobile application is the ability to provide services remotely - you just need to select the desired option and do not need a physical presence in the post office.

The launch of this service is an important step that we are taking towards our customers. The service for March 2020 became popular among users of the Russian Post mobile application and made sending parcels as convenient and affordable as possible. Millions of Russians were able to evaluate the work of the application, the functionality of which allows you to track the departure, find the nearest point of issue of an order on an interactive map, call a courier, issue and pay for the parcel, receive legally significant e-mail, communicate in an online chat, noted Alexey Skatin, Deputy General Director for E-Commerce of Russian Post JSC

In recent years, the share of those Russians, each of whom at least once made a purchase through a smartphone, increased from 2% to 32%. Thus, we can conclude that every third person in Russia makes purchases or orders services through his gadget.

Russia in this matter is actively catching up with the world market, the share of mobile sales of which is 53%, i.e. every second purchase is made through modern mobile devices. The forecast for the coming years indicates an increase in such sales to 72.9% in 2021.

Send a package without specifying the recipient's address

On March 12, 2020, it became known about the appearance in the Russian Post mobile application of a function that allows sending parcels by phone number without specifying the recipient's address.

The recipient can allow sending to the phone number in the "More - My Profile" section. The parcel will come to the branch at the address from the profile, on demand.

It became known about the appearance in the Russian Post mobile application of a function that allows sending parcels by phone number without specifying the recipient's address

The sender can issue a parcel, pay for it online and hand it over without a queue, knowing only the recipient's phone number. The sender does not recognize the full name or home address. The mail will indicate the index and the city of delivery, and on the parcel - the name of the sender. The parcel can be received according to a simplified scheme - by SMS code, according to the application description in the App Store.

By March 13, 2020, the new option appeared only in the iOS application. Most likely, the ability to send parcels by phone number will appear in the version of the Russian Post application for Android.

Sending parcels by phone number is a "pilot project," TJ the press service of the Russian Post said. Full information on the project will appear at the end of March, a representative of the organization told the publication.

The Russian Post mobile application also allows you to use a number of postal services in real time. The sending service includes the following:

• Processing of parcels throughout the country with payment at any branch;
• The ability to pay for services for sending parcels online;
• The possibility of pre-registration of shipments for expedited delivery and separation of mail;
• Call the courier and pay for his services online.

Searching for post offices using a mobile application includes:

• Search for the nearest branches or a specific branch at;
• Displaying mail offices on the map;
• The ability to use filters when searching for the necessary post offices.^[1]

2019

Among the five most downloaded applications in the Retail category

Mobile application Russian Post Office entered the top five leaders in the number of downloads the Russian by users in 2019 in the category Retail"." Data rating is given App Annie by a provider of data on the mobile market. This was Russian Post announced on January 27, 2020.

Mobile application Mail Russia reduces the distance between the company and customers. With the help of a mobile application, users can track postal items, receive notifications about their movement, order courier delivery to their homes, learn about the work schedule of post offices and find the nearest, send and receive legally significant written correspondence in electronic form.

Our mobile app continues to gain popularity. It consistently receives high user ratings in the App Store and Google Play for its convenience, friendly interface and regular updates. Users are actively using features that were introduced in 2019. In December 2019 alone, 400 thousand parcels were sent with their help through a mobile phone. We continue to work on the unification of the physical and digital postal world, providing each citizen of the country with the most convenient and comfortable channel for receiving services, noted the general director of Postal Technologies Vladimir Urbansky

Through the mobile application, you can now connect the simple electronic signature service. It allows the user to refuse to fill out paper notifications in the department, having received a parcel without presenting a passport. As of January 27, 2020, the number of users of the simple electronic signature service reached 25 million people, and the number of active users exceeds 5 million per week.

A feedback option is also available - Russian Post customers can always ask a question about the rules for providing postal services, as well as evaluate the service after receiving the service. In addition, the application allows you to register a simple electronic signature to receive mail without presenting a passport through the State Public services portal. The mobile app is available for Android or iOS devices.

Reading e-mails through your mobile app

On October 16, 2019, the Russian Post announced that reading e-mails is now available to all users of smartphones on iOS and Android. As of October 2019, more than 60 thousand users of mobile devices have connected to this service.

To use the functionality of reading registered letters, a smartphone user needs to download the Russian Post mobile application through the App Store or Google Play and go through a simple registration procedure. When you enable the mobile application, a pop-up window "Receive notifications from the traffic police, FSSP, Justices of the Peace and other organizations in the application" will appear. By clicking the "Enable" button, the user will be able to receive registered letters in electronic form to his mobile device.

This method allows you to instantly receive traffic police fines, decisions from the Federal Bailiff Service, summons from magistrates, other departments and legal entities in electronic form, and not on paper. In the near future, it is planned to launch the send function through a mobile application.

Thanks to the launch of the electronic postal system, millions of citizens were able to receive correspondence regardless of location. At the same time, the replacement of paper letters with electronic ones significantly helped to reduce the burden in post offices throughout Russia.

In October 2019, the geographical coverage of the ESP service reached 35 regions of the Russian Federation. 35 regions are about 350 cities and 55,000 rural settlements - about 1/3 of all settlements of the Russian Federation. Connecting to the ESP service allows even the most remote settlements to receive and send legally significant letters.

Since the beginning of 2019, the number of recipients connected to the service has grown by almost 50% (from 1.9 million to 2.8 million users). Among them are more than 3 thousand - organizations that have agreed to receive correspondence in electronic form. Based on the research conducted, more than 90% of customers of both senders and recipients are satisfied with the service and are ready to recommend it to friends.

The dynamics of connecting to the service in the mobile application is very high, every week about 10 thousand people begin to use it. Having created a product that makes working with registered letters in a mobile device as convenient as possible, we have become even closer to our client and have seriously moved towards digital development, noted Yaroslav Mandron, Deputy General Director for Postal Business and Social Services of Russian Post JSC