NeoVox uses CraftTalk platform to process more than 3.5 million customer text requests

2022: Implementation of the CraftTalk AI platform for text dialog processing

CraftTalk, Russian AI platform for, omnicanal communications a member of the Skolkovo Foundation outsourcing contact center Neovox , "" and summarize the cooperation in 2022. Thanks to the joint work during the year, more than 3.5 million client calls were accepted and processed in non-channels voice. This was announced on January 16, 2023 by the company. CraftTalk

The implementation of the CraftTalk AI platform for processing text dialogs, as well as the Unified Knowledge Base module, was carried out in the interests of large Neovox corporate customers who provide omnichannel communication with their customers based on the contact center. According to partner statistics, on average, every third client communication of large brands takes place exclusively in a non-voice format.

Шаблон:Quote 'author = Victoria Bokova, Director of Innovation and Development at Neovox, commented on the annual results.

It is very valuable for the company to partner with Neovox for several reasons. First, colleagues have extensive experience working with customers, which allows them to become one of the technological tools in client communication. Secondly, colleagues constantly provide feedback on the product, which provides an opportunity and incentive for improving and developing technologies, thirdly, the system is tested not only on a heavy load, but also in the mode of simultaneous work with several customers. commented on the project Denis Petukhov, CEO of CraftTalk.