Neovox (formerly New Contact)

Neovox (formerly Newcontact) -. outsourcing contact centers Russia On the territory of the Russian Federation there are 8, the contact centers company employs more than 3,000 people.

Neovox provides a wide range of services for handling calls in voice and non-voice communication channels, and is a partner of Russian and foreign companies in customer service issues. Customers are government organizations, banks, insurance companies, online stores, logistics companies.

History

2020: Site launch in Lipetsk

In 2020, Neovox launched a site in Lipetsk.

The area of ​ ​ the contact center is 800 sq.m. Contact center is located at: st. Victory Avenue, d. 103

2019

As of August 2019, there are 6 contact centers in the Russian Federation, more than 3,000 people worked in the company.

Saransk site start-up

In 2019, Neovox launched a site in Saransk for 150 jobs. It is located in the city center in the shopping center "House of Life," at ul. Bogdan Khmelnitsky, d. 33.

The area of ​ ​ the contact center is 600 square meters. meters.

Rebranding and name change to Neovox

Outsourcing contact centers Russia New Contact announced a rebranding on August 22, 2019. The company is changing the brand name, visual brand system and positioning concept. Since August 2019, Newcontact begins operating under the Neovox brand.

According to representatives of the company, this is the first full-fledged rebranding of Newcontact in nine years of existence, which reflects the strategic prospects for the development of the company. Neovox (Latin - new voice, sound, word) symbolizes the next stage of the company's development in the market of outsourcing contact centers, preserving the continuity of the previous name in a modern form.

In recent years, the company has undergone a number of internal changes aimed at improving the management of projects and resources. The business has grown, accumulated expertise in organizing complex, large-scale projects related to servicing and supporting consumers in various industries. The updated image reflects a completely different scale of business, an expert position in the market and a focus on efficiency, while remaining flexible and dynamic. We continue to develop and are able to quickly rebuild when necessary to achieve a better result, "said Grigory Darchiev, CEO of Newcontact.

The updated logo and the main image of the visual platform resembles the intersection of sound waves. The main corporate colors are red and blue for B2B communications, lilac and turquoise for HR communications.

According to Newcontact, the transition to the Neovox brand will be carried out in stages. By the end of 2019, it is planned to replace branded elements on the sites, manufacture new souvenir products, inform the market, customers, partners about rebranding. The full translation of the IT infrastructure, including e-mail addresses, corporate information systems, is scheduled to be completed in the first half of 2020.

Launch of the second site in Astrakhan

In 2019, the New Contact call center launched the second site in Astrakhan.

2018: Launch of the second site in Volgograd

In 2018, the New Contact call center launched the second site in Volgograd.

2016: Launch of sites in Volgograd and Astrakhan

In 2016, the New Contact call center launched its sites in the cities of Volgograd and Astrakhan.

2013

Increase capacity to 600 operator seats

Since its founding in 2010 and over the next three years, the call center has been dynamically developing, increasing volumes by 2.5 times annually. In Q3 2013, the New Contact outsourcing call center increased its capacity to 600 operator seats (data as of September 2013). It is one of the fastest growing contact centers in Russia, providing a wide range of services to corporate customers. AKC New Contact shows dynamic growth, working on the basis of the leading Russian software solution Naumen Contact Center.

"New Contact did not record any technical difficulties when growing from 24 to 600 places, since the solution we chose is easily scalable and has wide functionality. The Naumen platform is almost inferior in flexibility to open-source solutions and can quickly integrate with any other system. Due to these and other characteristics of the selected platform, we managed to significantly reduce the costs at the start and with the further expansion of the system, "says Darchiev Grigory, technical director of New Contact. "I also note that NAUMEN, a developer and integrator in one person, provided us with comprehensive professional support."

After launching its first site on the platform Naumen Contact Center in, Smolensk the company subsequently opened sites in other cities on its own, buying licenses and replicating the system used. During the development period call center , more than 10 New Contact sites were created in and. Russia To Ukraine According to the management of New Contact, by the end of this year the company plans to automate at least 250 more jobs, 100 of which will be commissioned next month. The technical platform allows for use in the servers workplace and workplaces - this OS Linux allows you to optimize the cost of creating new jobs.

Thanks to staff qualifications and high-tech equipment, the outsourcing contact center New Contact provides a wide range of services to large Russian and foreign customers from various areas of business. With the convenient integration tools available in Naumen Contact Center, you can interact with external systems (CRM, database, billing systems, etc.) located on the customer side. Fast access to third-party data accelerates client project maintenance and enables real-time process management. To assess the effectiveness of the call center, the system collects statistical information, as well as recording conversations. All reporting on projects, including OLAP reports with the ability to listen to conversations, is available to customers and management at any time.

Launch of the site in Volzhsky

In 2013, the New Contact call center launched a site in the city of Volzhsky.

2010: New Contact Call Center Formation

Call-center New Contact started in August 2010 from 24 workplaces. The first platform on the Naumen Contact Center platform was launched in Smolensk.