Naumen Speech AI

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Speech synthesis

2023: Naumen Speech AI Announcement

On January 31, 2023, Naumen announced the replenishment of the product portfolio with the Naumen Speech AI automatic speech synthesis and recognition system. The technology allows you to recognize and convert Russian-language speech into text, as well as voice words with ready-made female and male voices or unique ones created on the basis of your own announcer recordings.

Naumen Speech AI

According to the company, the speech recognition technology (Automatic Speech Recognition) in the Naumen Speech AI product allows you to work in stream and offline mode, as well as resistant to background noise. The solution demonstrates the accuracy of recognition without additional additional training on the customer's data, regardless of the specifics of the vocabulary, since the model is trained on tens of thousands of hours of audio recordings from various areas of the business.

The Text synthesis to Speech technology in the Naumen solution allows you to reproduce speech close to human sound based on Russian-language text. Six different voices are available in the product library, in addition, you can create a unique voice brand based on your own announcer records ranging from 15 minutes to 5 hours. Support for SSML markup allows you to flexibly adjust the speed of voice acting, intonation and pause in synthesized speech.

Introduced in the Bank of ДОМ.РФ, which is one of the top 15 largest banks in Russia, Naumen's voice assistant uses Naumen Speech AI to recognize what the client said in a split second. In terms of response speed and dialogue skills, the assistant was brought closer to a living person: less than 0.6% of callers understand what the robot, not the operator, is talking to them.

With Naumen Speech AI, business can solve various tasks related to the client service: create voice assistants for processing incoming calls and outgoing calls, configure voice analytics, voice content, and more.

The product Naumen Speech AI uses large banks traditionally interested in modern tools to create voice assistants. As of January 2023, UBRR, which is one of the thirty largest banks in Russia, used the Naumen solution for an assistant on the incoming line, which serves a total of up to 27% of calls to the contact center. noted Sergei Popov, Director of the Department of Contact Centers and Robotic Systems at Naumen

Naumen Speech AI has complemented the company's ecosystem of products aimed at creating intelligent assistants. The solution seamlessly works in conjunction with the no-code platform for creating Naumen voice and chat bots Erudite and communication system for organizing the Naumen Contact Center.

We observe the demand for virtual assistants in the Russian market. A study of import substitution conducted in 2022 by Naumen showed that 57% of Russian companies from large and medium-sized businesses have existing projects for the development of intellectual assistants. The advent of synthesis and recognition in the Naumen line of solutions allows you to carry out a full cycle of work on the creation of voice bots. told Sergey Popov, Director of the Department of Contact Centers and Robotic Systems of Naumen

The Naumen Speech AI solution is located in the contour of the organization.