MMK provided employees and suppliers with round-the-clock support through a virtual assistant on Naumen Erudite

2023: Launch of chatbot on Naumen Erudite platform

Magnitogorsk Iron and Steel Works launched chat boat on the platform Naumen Erudite to automate the service of users of some of the company's information systems. - AI an assistant working in 24/7 mode, advises internal customers and suppliers on various procurement issues on the website, messenger Telegram in and " mobile application My MMK." This was announced on February 9, 2023 by the company. Naumen

The chatbot provides service on 19 consulting scenarios and works with 26 topics, providing support in terms of registration and work on the MMK electronic trading platform, creating a quotation, issuing documentation, finding the right specialist, etc.

The AI assistant is integrated with the internal information systems of the plant, which allows you to expand service opportunities, for example, to prompt employee contacts, the status of applications, explain terminology, etc. If it is impossible to solve the problem, errors or incidents occur, the robot independently starts an application: it requests the necessary contact information, creates a request and sends it to the company's contact center for further processing.

The virtual assistant invites the user to formulate the request using the tooltips (sajests) built into the dialog box interface, but also understands the essence of the questions asked in free form. You can send files through the AI assistant, and you can upload a dialog from the chat for further forwarding by e-mail. For providers, communication with the assistant is available without authorization.

Among large companies, there is a growing demand for automation of internal communications and employee support. At MMK, our solution has become the basis for accelerating the service of internal customers and external suppliers: a chat bot based on Naumen technologies helps to work with requests around the clock, "said Sergei Popov, director of the department of contact centers and robotic systems at Naumen.

Chatbot is another element of MMK's digital transformation and another solution that helps optimize the company's business processes. This service saves specialists time by answering questions and instantly giving out the necessary information, - said MMK in its presentation on the launch of the virtual assistant. - In the first month of operation, the chatbot responded to 229 requests.