One in six Fit Service customers sign documents online

2024: Signing of 139 thousand documents for the year

The international network of auto services FIT SERVICE sums up the results of the year of operation of electronic document management, implemented using the service of electronic signing of documents with individual clients Paperless office F.Doc. Fit Service announced this on May 14, 2024.

In March 2023, the process of introducing an electronic document management project on the network began, and in just a month all 300 stations switched to FIT EDO. Car service customers can opt out of paper versions of the contract and act by signing them with a couple of clicks on their smartphone. This is exactly what every sixth FIT SERVICE client does, according to the network's internal statistics, signing and saving documents in online format. In total, at the end of the year (from March 2023 to March 2024), 139 thousand documents were signed at FIT EDO - this is more than 400 thousand sheets of paper. On average, a car service client spends 3 minutes signing an electronic document.

We continue to improve and develop the electronic document management service in our network with the participation of F.Doc. In the near future, we plan to transfer all online interaction with customers to a mobile application. That is, documents for signing will not come to SMS, but to the client's personal account. This will affect customer confidence in the online signature format, increase the convenience of the service, as well as the convenience of storing online documents, "said Alexander Garankov, Network Development Director.

The transition to digital document management within the framework of FIT EDO was implemented quite quickly: first, they connected 3 stations a day, then 10, by mid-April 2023, all car services of the FIT SERVICE network were able to draw up documents with customers in online format. F.Doc is natively embedded in the partner's digital ecosystem. This ensures the seamless electronic signing of documents with individual clients, - said Mikhail Legchenko, director of the Paperless Office of F.Doc service. - Summing up the results of the first year of the project, we can say that paperwork online and remotely helps to increase the loyalty of both customers and employees of the car service. Both sides save their resources by optimizing the process. The plans for the development of the project include the introduction and support of new functionality, testing of new scenarios of electronic document flow, organization of training for master receivers,

2022: Implementation of the Paperless F.Doc Office

On February 28, 2023, the company CIT (Innovation and Technology Center) announced that FIT SERVICE car service network digitized its international document flow: now, when ordering and accepting work, STO customers sign documents are only a couple of clicks on. smartphone papers You no longer need to spend resources on signing a kippah. This became possible thanks to the company's connection to the service. F.Doc

FIT SERVICE employees work in a single accounting system, therefore, seamless integration was carried out to implement the service, which is a feature of the F.Doc. FIT EDO project simplified document management, excluded the loss of documents, and also accelerated the client path. At the end of February 2023, 62 service stations were already connected to the service, the plans are to connect the entire network by the end of March 2023.

The company signs hundreds of car service documents daily and spends a lot of resources on printing and storing them. It is also not always convenient for customers to store paper documents and search for them before the next trip to the car service. The introduction of the Paperless F.Doc Office has helped make the process of signing a diagnostic card much easier and more reliable. Everything is implemented in 1C, to which employees are already accustomed, so I did not have to study other programs, noted Network Development Director Alexander Garankov.

The user script takes a couple of minutes, which is much faster than the classic signing of documents on paper. The process is as follows:

• the client enters the FIT SERVICE landing from the phone and confirms consent to electronic signing of documents;
• the operator generates client documents for service in 1C and presses the paperless signing button;
• The system sends documents to F.Doc
• the client receives a link to a document in a messenger or SMS, gets acquainted with the content of the documents and signs in a few clicks using a one-time code;
• F.Doc transfers the signing status of the document to 1C;
• the operator sees that the documents are signed.

Integration with FIT SERVICE is a technically complex project that required the participation of a large development team. However, 1C is one of the most common accounting systems in Russia, and this project helped to gain interesting experience with the service. The company is pleased to cooperate with such a large infrastructure service company and was able to enrich expertise in the field of automotive service, commented Mikhail Legchenko, CEO F.Doc.

The integration of F.Doc into FIT SERVICE business processes made it possible to bring customer service in the car service to a different level of digitalization. At this stage, the risks of losing documents have been eliminated and a platform has been created for service scenarios with remote conclusion of contracts. 100% of documents are electronically signed on connected service stations; further steps to develop the project are being discussed.