| Developers: | Information System Operator |
| Date of the premiere of the system: | May 2023 |
| Branches: | Housing and communal services, service and household services |
Content |
2024: Active promotion of the application by the Ministry of Construction of the Russian Federation
In mid-April 2024, it became known that the Ministry of Construction of the Russian Federation had prepared a new version of the passport of its digital transformation program. The agency, in particular, is starting to actively promote the mobile application "Public services House" for homeowners in apartment buildings.
"Gosuslugi Dom" develops and publishes JSC "Information System Operator" (operator of GIS housing and communal services). Using the application, apartment owners can transmit the readings of all installed metering devices and pay bills for housing and communal services on one site. Through the program, you can also quickly submit applications to management organizations, receive feedback, hold online meetings of owners, etc. The application works in all regions of Russia.
In accordance with the new targets, the Ministry of Construction intends to increase the number of installations of the Public services House application from 2.3 million in 2023 to 12.4 million in 2024. Thus, the department expects that about 10 million people will download the program during the year. In addition, the Ministry of Construction plans to expand the daily audience of the platform. We are talking about the "maximum number of application users within one day": if in 2023 it amounted to 314 thousand, then in 2024 it is expected to increase to 400 thousand.
According to Kommersant the newspaper "," the Ministry of Construction is developing the project "Public services House" together with. Ministry of Digital Development The departments expect to achieve the planned indicators in 2024 thanks to "informing citizens." At the same time, it is not planned to include "Public services House" in the list of applications required for pre-installation on mobile devices.
According to experts interviewed by the publication, the popularity of the Public services House service will largely depend on whether its operator will be able to combine interaction with all organizations related to the household on one platform at once. To do this, the Ministry of Construction needs to develop uniform requirements for the volume of data, their format and interaction between different systems.[1]
2023: Creating an App
In mid-May 2023, it became known about the creation in Russia of a single application for managing housing and communal services expenses Public services.Dom. " The program has already been launched in pilot mode in five regions (in Belgorod, Kaluga, Omsk and Chelyabinsk regions and the Khanty-Mansiysk Autonomous Okrug), and in the third quarter of 2023 it is expected to be launched throughout the Russian Federation.
According to Dmitry Oguryaev, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation, speaking at the Federation Council on May 16, 2023, through the application, users will be able to transmit meter readings and see their statistics, pay for utilities, see their utility bills and submit applications to the management company. In addition, notifications will be sent through the application about the planned general meeting of owners and its results and about the seasonal shutdown of hot water. Through Public services.Dom "it will be possible to organize a chat of residents in VK Messenger, which will be accessed by employees of communal organizations in order to promptly respond to complaints.
Using Public services.house om "will solve another problem. By May 2023, citizens need to collect a large package of documents and spend a lot of time to receive a subsidy to pay for housing and communal services. Now such a service will be provided online in "Public services. Home "after signing just one statement. The purpose of such a decision is to make it so that Russian citizens can issue a subsidy to pay for housing and communal services "as painlessly as possible for their time and nerves," said Sergei Pakhomov, chairman of the State Duma Committee on Construction and Housing and Communal Services.
 | Our task is to involve people in the decision-making process so that they feel like the owners of their home, "said Dmitry Oguryaev, adding that the" minimum goal "in the development of the project is to attract 1 million users to the application. |  |
The Public services Home "app is available for download in the App Store, Google Play and Huawei AppGallery.[2][3]
Notes
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