ICL Services migrated to domestic CRM from Lanit Omni

2023: Implementation of BPMSoft

OmniLine and ICL Services have completed the implementation of the CRM system. The project took only five months. The low-code platform BPMSoft, the own development of LANIT Omni (part of the LANIT group), which announced this on July 5, 2023, was chosen as the technical solution.

OmniLine chose a flexible implementation model in which the ICL Services team received a specific outcome after each iteration. This option made it possible to adjust to changes in the external environment, as well as without risk for all participants in the process to adjust the scope of work.

As a result, it was possible to implement a complex and flexible system of rights, when the employee chooses what he will manage in a specific transaction. This, on the one hand, meets information security requirements, and on the other, allows the customer to quickly make changes in management levels. CRM is used by all departments and 100% of transactions are conducted in it, and sales control is carried out entirely on the basis of the dashboards of the implemented system.

The project was objectively difficult: we have a fairly complex business and extensive processes, there are about 2,000 people on staff as of July 2023, many departments, different types of sales and a large number of customers. We needed to migrate to the new functional system as seamlessly as possible, without risks to sustainability. And everything worked out. OmniLine has demonstrated a high level of expertise and skill to work in a highly professional manner as part of a flexible approach to implementation, said Svetlana Pesoshina, ICL Services Implementation Project Manager.

The great interest of the owners of ICL Services, a strong team and high competencies of its leader, as well as the correct implementation tactics made it possible to launch a comprehensive project in record time. The BPMSoft platform made it possible to implement a huge number of processes necessary for the company. The LANIT Omni information security solution we created on its basis has already taken into work for further development, noted Alexander Rudnev, managing partner of OmniLine.

For ICL Services as a company with a dynamic business model, the flexibility of the CRM being implemented was critical. That is why our low-code platform has become the best choice. It can support any potential changes and transformations, requiring a minimum of IT time and resources to implement them. told Yuri Vostrikov, General Director of LANIT Omni.