BPMSoft

The main articles are:

• CRM (Customer Relationship Management System)
• Business Process Management

2024: BPMSoft 1.4 with additional client services and customization capabilities

Lanit Omni (part of the LANIT group) has presented an updated version of the low-code platform for automating BPMSoft business processes. In the large-scale update 1.4, additional client services and customization capabilities appeared, protection and control methods were improved, the list of supported operating systems was expanded .

In this version of BPMSoft, the vendor team has added functionality for flexible configuration of low-code interfaces - "Link" and "Slider," as well as tools for developing Angular-based client widgets that are embedded in the page designer. In addition, a boxed solution has been implemented for connecting the API to the DaData data enrichment service, RuMap maps are integrated, and users can change the provider of the mapping solution on the design layer.

Much attention in release 1.4 is paid to improving system security. For this, two-factor authentication using one-time passwords and authentication through external providers using the OIDC protocol were implemented, temporary accounts were added, sessions were automatically deleted when the password was changed and elements were hidden after the session was interrupted, and password default policies were strengthened. Also, the role of the information security auditor has been added to the user roles already available in the system.

This version of BPMSoft expands the list of supported operating systems: Debian 11 and domestic Alt SP 8\10 and Astra Linux SE. And the mobile application has become compatible with Android and Harmony devices running through Huawei services.

Updated the industry solution "Finance," adapted to the requests of companies in the financial sector. With the help of the new functionality, you can automate the full cycle of the credit pipeline of individuals - from the receipt of an application to the signing of an agreement, set up sales of financial products and services, and manage omnichannel processes for working with appeals along the entire client path.

The updated version of BPMSoft not only expands the functionality of the platform and opens up additional opportunities for automating business processes. In release 1.4, we paid special attention to protecting against vulnerabilities: we implemented two-factor authentication, strengthened password policies, and added the role of the information security auditor. All this ensures a high level of reliability and security of client data, said Yuri Vostrikov, General Director of LANIT Omni.

2023

BPMSoft 1.3 with WebRTC Universal Connector

In the version low-code of the BPMSoft 1.3 platform from "" Lanit Omni(part of the group) LANIT , additional features have appeared. IP-telephony The system extends customer interaction scenarios in the face of growing service quality requirements. LANIT announced this on October 4, 2023.

Additional telephony functionality can be deployed in the interface of any of the finished BPMSoft products for business process management, as well as used in solutions created by partners or clients based on the platform themselves. Version 1.3 includes a universal WebRTC connector for synchronization with virtual PBXs.

In addition, integration with the UIS IP PBX is implemented. Users can make calls directly from the browser, manage operator status, receive, initiate, and hold calls. The functionality of integration with Infinity X telephony has also been expanded. All recordings of conversations via UIS and Infinity X can now be listened to or downloaded directly from BPMSoft.

The compatibility of telephony and low-code platform CRM products allows employees to automatically identify a customer by phone number. In a single window, they receive complete information about the history of interaction and can support the most personalized communications, and, if necessary, transfer the call to other units.

Detailed telephony connection configuration mechanisms and other materials on customization and application development have become available in the knowledge base articles of the School of low-code BPMSoft. Authorized users of the vendor's digital services ecosystem can rely on structured documentation throughout the software line and undergo certification to confirm knowledge.

Regular platform updates are the ability to be on the same page as the market. The system evolves, CRM functionality develops for more efficient sales, marketing and service. Telephony, through end-to-end integration, becomes a valuable source of data for analytics, specialist monitoring, and first-class service, said Yuri Vostrikov, General Director of LANIT Omni.

Add document generation tools and libraries created by Quick Reports experts

The low-code BPMSoft platform from Lanit Omni (part of the LANIT group) has been replenished with document generation tools and libraries created by experts from Quick Reports. The partnership will expand the capabilities of BPMSoft and offer Russian business a larger set of services for automating and managing enterprise processes. LANIT announced this on August 29, 2023.

Innovative components will simplify and speed up the development of reports and documents for BPMSoft users. If earlier they needed completely custom code, requiring significant IT resources and time, now a universal report designer has become available to BPMSoft users. With its help, the volume of necessary development is significantly reduced. In addition, now you can make even more informative and rich analytics due to a whole set of customizable elements (including bar and [QR code] and various diagrams).

By applying our developments and innovative ideas, LANIT Omni will be able to offer its customers a new level of performance and convenience in automating reporting and document management. Cooperation will open up new prospects for the further development of the systems used and the creation of unique digital products, said Svetlana Kostrykina, General Director of Fast Reports LLC.

One of the key roles in the BPMSoft ecosystem is played by technology partners. They not only successfully integrate their solutions into our platform, but also help significantly improve its functionality. The Quick Reports components streamline our customers' daily routine processes and provide them with the tools to generate the documents they need to work. noted Vladimir Chanyshev, Director of the Partner Sales Department of LANIT Omni.

BPMSoft 1.2 with modules for automating the work of sales and medical representatives

LANIT Omni (part of the LANIT group) has released a large-scale update package for the low-code platform BPMSoft. Representatives of LANIT Omni reported this on August 15, 2023.

The industry potential of the platform has been expanded, in which modules for automating the work of sales representatives - "Field Sales" and medical - "Pharma" have appeared. With the help of this functionality, you can plan visits and prepare a list of activities for them, draw up routes on the map, verify check-in by GPS coordinates. There are specialized solutions in the main and mobile application, where field managers will be able to record the results of work, form orders and note the results of monitoring the assortment of goods.

Customers have become available to use BPMSoft with domestic operating systems and. database management systems Operation for OS on and is supported Linux. servers databases PostgreSQL Postgres Pro In addition, containerization BPMSoft services have been performed for global search and combining takes, synchronization and, mails machine learning and technologies are supported. Docker Kubernetes

The developers have provided the platform with updated business functionality. The set of tools for working with portal solutions has been supplemented, which will improve remote interaction. Updated portals: self-service, client and partner. They can be adjusted to business tasks, simplifying and speeding up communications. A unified CRM system for managing sales, marketing and service processes has received a customized predictive lead scoring model, which will increase the efficiency of the sales department and at the same time reduce the burden on its specialists, LANIT Omni said.

Particular attention is paid to the further development of low- and no-code technologies. BPMSoft can check the correctness of the business process configured by the user himself. It will track and mark elements that are not connected by threads. The functionality will reduce the load on the system by reducing the number of freeze operations. A flexible customization of the rules for color selection and information entry has also been added. Depending on the selected conditions, the background of the elements will be automatically set, character input will be limited, regular expressions or JavaScript code will be used to validate the entered values.

Release of intelligent services for the BPMSoft platform

LANIT Omni (part of the LANIT group) expands the functionality of the BPMSoft platform by introducing omnichannel communication services (OCC) and built-in machine learning models . Users will be able to independently launch and configure ML algorithms, as well as use technological tools to communicate with customers through instant messengers and to create chat bots. This was reported on June 28, 2023 by LANIT. Additional capabilities will allow you to automate routine processes, make convenient omnichannel interaction scenarios available to customers, increase the efficiency of operations and speed up management decisions.

The updated BPMSoft OCC module is designed for advanced work chats with and chatbots. With its help, company employees can flexibly regulate the level of load on operators and maintain communications with customers within a single information window in any of the priority channels Telegram(,,,, WhatsApp Viber VK widget for the site, etc.), preserving the entire history of correspondence. In addition, on the basis of the service, you can configure personalized chat boats and use them, routing clients between operators and. virtual assistants

After the update, predefined ML models became available on the platform: prediction of the reference and numerical fields, predictive scoring, recommendation systems. They can be independently configured and implemented into processes to the business logician and when creating your own - ITapplications through BPMSoft Designer. Users also have at their disposal predefined algorithms for individual CRM management products and marketing sales services. For example, predictive sales scoring predicts the likelihood of a customer making a purchase or entering into a transaction based on their history of interaction with the company, as well as other characteristics and factors.

Based on feedback from customers and partners, we are constantly expanding the functionality of our products. Using intelligent technologies, customers can significantly speed up processes and increase their efficiency, and business will gain important competitive advantages. said Yuri Vostrikov, General Director of LANIT Omni.

Latest Product Availability for Marketing, Sales, and Service Automation

Lanit Omni"" (part of the group) LANIT has expanded the capabilities low-code of the BPMSoft platform. The latest versions of automation, marketing sales and service products have become available to customers. LANIT announced this on June 14, 2023. Companies of all sizes industries and will be able to manage commercial tasks in a single, CRM as well as support end-to-end digitalization of the business. The CRM line of BPMSoft includes ready-made scenarios and process templates based on the best practices of market leaders. It allows you to make flexible settings depending on the specifics of the industry and tasks.

The Marketing Management product combines functionality to coordinate marketing campaigns of any type. The solution allows you to create a detailed digital client profile based on data from external and internal sources, interaction history and predictive models. The information obtained simplifies segmentation, helps to properly manage leads, personalize communications, and customize advertising campaigns. Advanced analytics make it much easier to control the increasingly complex marketing processes. With its help, an employee can evaluate the conversion, track the statistics of mailings, and build the right client path.

Sales Management automates and optimizes all types of sales: B2B, B2C, partner and field. With its help, they are easy to plan in different directions: by products, regions and managers. And besides this, track progress in achieving goals. Reference processes for working with any transaction cycle embedded in the system simplify their maintenance and increase the transparency of all stages of interaction with the client. In-depth process analysis allows managers to work with the sales funnel, optimize the distribution of resources and loads, and change the strategy of transactions if necessary.

The Service Management product digitalizes customer service. Intelligent algorithms speed up the collection, classification and routing of requests, organizing a full cycle of service service in 24/7 mode. The system collects and analyzes data on customer satisfaction, employee productivity, and support line load. This information can then be used to make informed management decisions.

Based on our expertise in the development of CRM, we are systematically developing the platform in accordance with market demands and customer expectations. The business is looking for solutions with fast monetization and high potential to scale. BPMSoft includes finished products with pre-configured processes. They will provide advantages in the speed of implementation and a quick business effect. And low-code tools greatly simplify further customization, for which neither a large IT team nor a significant amount of development is required, said Yuri Vostrikov, General Director of LANIT Omni.

Application exit for BPMSoft

Lanit Omni (part of the LANIT group) has presented a mobile application on iOS and Android for an updated version of the low-code platform BPMSoft. It provides the necessary functionality for managing business processes from mobile devices. LANIT announced this on April 4, 2023. Read more here.

Prerequisites for Creating a Platform

The development of its own BPM platform took about 15 months, Lanit said TAdviser. The work started in March 2021.

We were not engaged in the creation of a replacement for Creatio, in 2021 this was not necessary. At that time, we were thinking about the correct vector for the development of our own CRM solution. It was planned to be updated, but the development of a new product on the bpm platform was considered more expedient, as more competitive and meeting the changing needs of the market, the company explains. - Naturally, the departure of Terrasoft accelerated the development of BPMSoft. An additional impetus was received by the team, strengthened by experts who moved to Lanit Omni from Terrasoft.

By June 2022, the MVP (Minimum viable product) was ready, which was registered in Rospatent in 03.06.2022. But there was no official announcement of the BPMSoft 1.0 platform either in 2022 or at the beginning of 2023, work is still underway to stabilize and develop the product line.

Lanit Omni continues to provide technical support to customers using the Creatio solution.

2022: Release of the Lanita BPM platform under its own brand

As TAdviser found out, after Terrasoft left Russia, Lanit, represented by its "daughter" Lanit Omni, began selling a line of BPM products under its own brand - BPMSoft. In June, the company applied for registration of a computer program under the BPMSoft brand in Rospatent^[1].

BPMSoft is positioned as Lanita's own low-code platform for automating CRM and internal business processes. Products on this platform "fully comply with import substitution requirements and can be used to replace foreign software of the CRM and BPM class," stated on its website.

The line includes solutions such as "BPMSoft: Sales," "BPMSoft: Marketing," "BPMSoft: Service," "BPMSoft: Portal," "BPMSoft: Constructor."

Interface "BPMSoft: Sales" from "Lanit." Image from the site Bpm-soft.ru

The Terrasoft portfolio based on the low-code platform under the Creatio brand contains products to automate the same processes. In Russia, exclusive rights to them, according to the database of the Federal Institute of Industrial Property (FIPS), were previously issued to the Russian legal entity Terrasoft (since 2019 - to the Russian LLC Terrasoft Center), and in April 2022 the rights were transferred to the Cypriot legal entity Terrasoft - Crietio EMEA Ltd. Among them are solutions "Terrasoft Service," "Terrasoft Sales," "Terrasoft Marketing," etc.

The bpm-soft.ru website, which presents products under the BPMSoft brand, Lanit Omni registered at the end of June^[2]. But even earlier, in mid-March, an almost identical domain - bpmsoft.ru - was registered by Terrasoft^[3]. No branded content is posted on the latter.

Sales Creatio interface. Image from the site Terrasoft.ua

According to the TAdviser project database, among the customers of Creatio products are Russian Post Norilsk Nickel, VimpelCom (operates under the Beeline brand), Russian Railways Technologies, FC Uralsib, Uralchem, Ozon.ru and many others.

In one of the vacancies, Norbit (part of Lanit), posted on the recruiting portal hh.ru July 18, BPMSoft was named "ex. Terrasoft Creatio^[4] In a similar way, BPMSoft is denoted by some customers and other IT companies. For example, in the vacancy of the CRM project manager of the Enlightenment Group, posted at the end of June, BPMSoft CRM is also indicated as "former. Terrasoft Creatio^[5]. BPMSoft marked Creatio in parentheses is listed in one of the vacancies of the IT company ICL Services^[6]. In the vacancies of SME Bank, BPMSoft is listed as BPM Online (bpm'online - as the Terrasoft Creatio platform was previously called^[7].

In the case of SME Bank, we are talking about the development on the basis of BPMSoft of a federal-scale project - the digital platform AIS NSS, which is "the only and unique solution in the financial market created for the development of small and medium-sized businesses in the Russian Federation." More than 2 million small and medium-sized businesses, 82 regional guarantee organizations are connected to the system, ensuring the issuance of guarantees and guarantees, more than 80 accredited banks, the Ministry of Economic Development, and external services.

In the vacancy published by our subsidiary Norbit, we are talking about finding a specialist who will accompany Terrasoft products, and later - a new BPMSoft product, - explain in Lanit the fact that BPMSoft is named there "ex. Terrasoft Creatio».

Recall that Terrasoft announced the termination of activities in Russia in March 2022, shortly after the start of the SVO of the RF Armed Forces in Ukraine. Since June, its Russian legal entities, renamed Modern Automation Technologies LLC and Solutions for Process Automation LLC, have been under liquidation, according to the Kontur. Focus legal entity database.

Due to the departure of Terrasoft, a large number of Russian clients (more than 700) and about 100 partners were under attack. They have all fallen into an "absolutely desperate position threatening the sustainability of their business," said TAdviser in Lanita. In addition, all specialists from the Russian division of Terrasoft, more than 70 people, would have lost their jobs. And in order to minimize the negative consequences, Lanit decided to transfer employees of the Russian division of Terrasoft to Lanit Omni, which since 2012 has specialized in the development and implementation of CRM solutions for retail. Together with Norbit specialists, one of the largest partners of Terrasoft in Russia, a customer support center Terrasoft was organized.

Since the end of March 2022, Lanit Omni specialists have been providing technical support and support for Terrasoft solutions for clients and partners in Russia and Belarus, regardless of the position of the copyright holder.

In addition, relying on the expertise of the Lanit group specialists and former Terrasoft employees, it was decided to start developing its own BPM solution, which could potentially become an alternative to the Creatio platform. In June of this year, after the first version of the product appeared, an application was submitted for registration of the program, and a site with a domain name was registered, https://bpm-soft.ru TAdviser said in Lanit.

The company added that bpmsoft.ru do not have any information regarding the domain: "the name, presumably, turned out to be similar due to the reference to the approach used - Business Process Management (BPM)."

Terrasoft previously announced its support for Ukraine and the termination of work with Russia and Belarus for political reasons. The company also announced the transfer of 2 million hryvnia (approximately 8 million rubles) to support the Armed Forces of Ukraine^[8]this regard, concern about potential transactions between Terrasoft and Lanit was expressed by Alexander Khinshtein, State Duma deputy, head of the committee on information policy, IT and communications. In such a situation, any payments of Russian business structures to Terrasoft are de facto funds to fight the "Russian invaders," he said. Read more here.

Lanit claims that they did not transfer money to Terrasoft in order to be able to use the company's developments in their products, including through Cyprus, where the Russian legal entity Terrasoft transferred the rights to its previously registered computer programs in Russia.

In connection with the well-known situation, since the end of February 2022, the Lanit group has not been cooperating in any way with the international company Terrasoft and has not transferred funds to the specified group. LANIT operates within the framework of the current legislation of the Russian Federation, complying with all its requirements. Accordingly, no payments for the transfer of any intellectual rights between the parties did not and could not occur, TAdviser said in Lanit.

Lanit Omni is the developer of its own software product BPMSoft, which was registered by Rospatent on June 3, the company added. The purchase of BPMSoft licenses is not an extension of Creatio licenses, it is the acquisition of rights to a new software product. Customers purchase BPMSoft according to their own purchasing procedures.

Notes