Terrasoft

• is Terrasoft one of the key players in the global low-code market BPM , and CRM is known for its software products. Creatio (formerly bpm 'online) Creatio technologies help thousands of large and medium-sized companies around the world streamline and accelerate the organization's sales, marketing, service, and operational processes. Creatio's products win prestigious awards every year as well as being praised by the world's leading analytics agencies. Creatio Gartner products Forrester are estimated to be leading low-code, BPM and CRM markets.

Company structure, branches

Until 2022, Terrasoft was part of the Ukrainian group of companies Creatio, whose staff consisted of 600 + employees, and clients are represented in 100 + countries of the world. The Creatio partner network has 700 + organizations that provide consulting services to clients, as well as services for the implementation of Creatio software products.

History

2022: "LANIT" responded to the "unacceptable act" of "Terrasoft," which left Russia - captured its employees

As TAdviser found out on March 15, Lanit agreed with the Russian team Terrasoft on its complete transition to itself. The company previously announced its withdrawal from the Russian market amid Russia's military operation in Ukraine. The staff of the Russian office "Terrasoft" is more than 80 people, proposals were made to all employees, specified in "Lanit."

The company "Terrasoft" announced a complete exit from the Russian market. It terminates any activity related to it both directly and through dealers, breaking all partner contracts. Despite the unacceptable act of Terrasoft and its non-constructive position, the technical specialists of the Lanit group, having many years of expertise in the vendor's technologies and access to an open platform, will support customers, regardless of the manufacturer's position. Given Terrasoft's stated position, we are not going to conclude any contracts with it or cooperate in other forms, TAdviser told Lanit. - We have agreed with the Russian team on a complete transition, which will make it easier for us to support customers in our country.

Read more here.

2021

TAdviser interview with commercial director Alexei Klochkov

In July 2021, Alexey Klochkov, Commercial Director of Terrasoft, in an interview with TAdviser spoke about the development plans and prospects of the low-code technology market. Read more here.

Raising $68 million in investments

The Creatio Group of Companies has raised a minority investment of $68 million to strengthen its leading position in the global low-code market. The lead investor was  Volition Capital, a fund that invests in fast-growing technology companies developing businesses in North and Latin America. The co-investor was Horizon   Capital, a fund with more than 25 years of experience supporting growing companies in Europe. The funds will be used to strengthen Creatio's position in the global low-code market for process management and CRM solutions, including strengthening R&D and developing a partner ecosystem in 110 countries. Read more here.

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In February 2021, the Creatio group, which includes Terrasoft, announced an investment of $68 million from Volition Capital Fund and Horizon Capital. Creatio's score at the end of the round is not called. More here - - >

2020: TAdviser interview with managing director Alexei Klochkov

In September 2020, in an interview with, TAdviser Alexey Klochkov the managing director of Terrasoft, spoke about how the borders between Russian and the world markets were erased, BPM highlighted the main trends that should be paid attention to and spoke about the ecosystem of automation and robotizations business processes the company built by his company. Read more here.

2019: Terrasoft changes platform and product name to Creatio

Terrasoft, one of the key players in the global low-code, BPM and CRM market, announced a new name for its software products. On October 30, 2019, the company's platform and products, formerly known as bpm'online, were renamed Creatio! Read more in the Creatio product questionnaire.

2016

In 2016, Terrasoft announced itself as a CRM vendor creating products for managing the business processes of marketing, sales and service, the developer of the CRM platform bpm'online. Products such as: bpm 'online marketing, sales and service, as well as the industry solution bpm' online financial services have been created on a single company platform.

office in Australia

In January 2016, the bpm'online office in Australia began operating. The decision to open a new office was made as the number of customers and partners in Australia and Oceania grew. Engagement with customers and partners in the region will now be through the company's Canberra representative office.

"Opening an office in Australia is another step in expanding the geography of the company's presence. We are receiving hundreds of inquiries from leads and partners from the region. To be closer to clients, to provide them with quality support, we have opened a representative office in Canberra. The next step is the development of a partner network in this region, - said Katerina Kostereva, managing partner of Terrasoft. - Success in international markets inspires our team to further develop: in 2015, the bpm'online platform was included in the Gartner Magic Quadrant, took a place in the CRM market leader sector in the CRM Value Matrix ranking, became one of the best CRM systems in the world in the category of the strongest CRM solution developers in the Forrester Wave report and was recognized as one of the 5 best CRM systems in the world according to CRM Magazine. "

Singapore office

Terrasoft Group announced in May 2016 the opening of an office in Singapore in May 2016. The decision to open an office was made due to the growing number of customers and partners in Asia. The new representative office will strengthen the bpm'online position in the global CRM market, as well as provide development and support to clients from India, Indonesia, Malaysia, Philippines, China and other countries of the region, Terrasoft told CNews.

As noted, this is the second international office that the company opened in 2016. In January, the Australian representative office in Canberra began work. Terrasoft and bpm'online offices operate in 6 countries, and thanks to a developed partner network, the company is represented in 35 countries around the world.

The Singapore office was headed by Malik Manvinder, an expert with 20 years of corporate software experience, 10 of which he devoted to the field of business process automation.

2015

• In June 2015, Terrasoft announced the release of a new version of the bpm 'online 7.6 CRM line:
• bpm'online customer service - a system for managing mass calls through all communication channels;
• bpm'online sales - CRM for professional sales management of all types, from short orders to long corporate deals;
• bpm'online marketing - a product for managing multi-channel communications;
• bpm'online ITIL service - reference processes for the organization of flawless customer service;
• bpm'online bank sales - reference process of banking products sales;
• bpm'online real estate - CRM to manage the entire set of real estate agency tasks.

• In May 2015, Terrasoft managing partner Katerina Kostereva was interviewed by TAdviser.

2014

• In 2014, Terrasoft released products to manage a customer's full journey: from attraction to service to repeat sales:
• bpm'online sales - a system for managing sales of all types: from short orders to long corporate transactions;
• bpm'online marketing - a product for managing multi-channel communications;
• bpm'online customer service - reference processes of service management through all communication channels;

• In May 2015, Terrasoft managing partner Katerina Kostereva was interviewed by TAdviser.

2013

The main result was the release of the version of the BPMonline CRM 7.0 product, which took place in May 2013. BPMonline CRM 7.0 is the only web solution on the CIS market that combines customer tools and the ability to automate business processes. The product offers a number of advantages over the user:

• System responsiveness is unparalleled in the CRM market
• the simplicity of the interface is comparable to the convenience of social networks;
• The data displayed is always in the context of the task being solved.
• the unity of style on any device;
• instant search is performed through the command line of the system.

In October, BPMonline XRM 7.1 was released. The company's flagship products are XRM, CRM, and Service Desk, Loyalty, Contact Center.

2010

The growth of the company's turnover in the main areas of activity - delivery of software products, consulting, software implementation services - amounted to 180%. The company has released 3 new industry products and a number of integration solutions. The number of users of Terrasoft systems exceeded 100,000. The main products that provide 80% of the turnover under licenses remain the company's flagship products - Terrasoft XRM, Terrasoft CRM, Terrasoft Sales and Terrasoft Service Desk, BPMonline, BPMonline CRM.

Services

Services provided by Terrasoft include: CRM consulting, implementation of CRM solutions, technical support for users, user training. A complete list of services provided by Terrasoft is provided below:

• CRM Consulting Services
• Business Implementation Consulting
• System Setup Services
• Customer Information Systems Integration Services
• Software Installation Services
• User Training Services
• Technical support
• Training courses at the Terrasoft Academy (functionality of Terrasoft products, business implementation of bpm 'online, creation of configurations based on bpm' online, etc.).

Partner network

The Terrasoft partner network is represented by more than 400 partners in 35 countries. Terrasoft fully supports partner companies in forming a business, helping to form a team, build relationships with customers.

Achievements and awards

• 2003 - Winner software of the "SoftRegatta 2003" manufacturers competition in the system nomination CRM.
• 2005 - Terrasoft CRM - Product of the Year 2005.
• 2006 - Terrasoft receives an award for its contribution to the development of the CRM CIS market.
• 2007 - Managing Partner Terrasoft awarded the 2006 Man of the Year Award.
• 2007 - Terrasoft CRM - the best CRM system according to the results of the competition'Golden Soft 2006'.
• 2008 - Terrasoft CRM is the best CRM system of the year developed in Russia and the CIS countries following the results of the CRM TOP AWARD 2007 competition of the independent CRMonline portal.
• 2009 - Terrasoft CRM - the best CRM system of the year, developed in Russia and the CIS countries following the results of the "CRM TOP AWARD 2008" competition of the independent portal CRMonline; Special prize for contribution to the development of industry solutions.
• 2010 Выпуск Terrasoft XRM Distribution и Terrasoft XRM Professional Services
• 2011 CRM Idol Contest Win
• 2012 CRM Rising Star Awards from CRM Magazine USA and CRM Watchlist
• 2013 BPMonline CRM entered the list of 15 best world CRM systems ISM's Top 15 CRM Software Award
• 2014 The 2014 CRM Market Awards bpm 'online, "Relationship Management Solution" from The Stevie Awards (International Business Awards): bpm' online, CRM Magazine: bpm 'online, CRM Value Matrix agency Nucleus Research: bpm' online
• 2015 Forrester Wave: bpm 'online, Gartner Magic Quadrant: bpm' online customer engagement center, Nucleus Research Agency CRM Value Matrix: bpm 'online, ISM Top 15 CRM Award 2015/16: bpm' online, CRM system TOP-5 in Sales Force Automation and Midmarket CRM Suite CRM Magazine: bpm 'online sales
• 2016
  • The Gartner CRM Vendor Guide 2016: bpm'online is noted in 5 categories, the Magic quadrant of Gartner at once: bpm'online service, TOP-10 suppliers of CRM systems of Ovum CRM Decision Matrix: bpm'online, CRM Value Matrix of the Nucleus Research agency: bpm'online, TOP-3 the best decisions for management of relationship according to version 2016 of Stevie® Awards for Sales & Customer Service: bpm'online; CRM Watchlist 2016 CRM Market Most Influential Players Ranking: bpm'online; Rating "Largest IT suppliers for banks 2015": bpm 'online, Retail Finance Awards: bpm' online.
  • CRM Magazine has published a rating of world leaders in the CRM market - The 2016 CRM Market Awards. The bpm'online platform, developed by Terrasoft, has been included in the list of the strongest CRM solutions in the world for the fourth year in a row. This year, the platform is presented in TOP-5 in two categories at once: Sales Force^[1] (sales automation) and Midmarket CRM^[2] (comprehensive CRM solutions for medium-sized businesses).

• 2018
  • In July 2018, Gartner released a new ranking of sales management solutions - Magic Quadrant for Sales Force Automation 2018. Terrasoft's bpm'online solution has become a leadership contender (more...).
  • Nucleus Research Agency has published a rating of key players in the global CRM market for the second half of 2018 - CRM Technology Value Matrix 2H2018. For the third year, Bpm'online has been included in the ranking leaders sector as one of the most functional and ergonomic CRM systems in the world. Nucleus Research experts praised predictive analytics capabilities and data management tools in bpm'online.
  • CRM Magazine announced the winners of the annual "The CRM Market Leaders Awards" - the best representatives of the global CRM market, where the bpm'online system has received recognition as CRM for large and medium-sized businesses and as a sales management solution.
  • In March 2018, the international research agency Forrester Research published a ranking of the best cloud solutions for dynamic case management - The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018. The bpm'online system entered the top five leaders of the rating, taking a place in the category of the strongest developers (Strong Perforers).

• 2019
  • International analytics agency Gartner published a ranking of the best low-code platforms of 2019, the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms, and included bpm'online in the list of leading players in the low-code market who set the tone for the entire industry.
  • Gartner International Research Agency has published a ranking of the best sales management solutions - Gartner's Magic Quadrant for Sales Force Automation, 2019. For the fourth year in a row, bpm'online is on the list of key players in the global SFA market and this year for the first time included in the leadership sector.
  • BPM-platform bpm'online is recognized as the leader in the ranking of the best solutions for business process management G2 Grid, Summer 2019.
  • International research agency Forrester Research has published a rating of DPA-wide solutions - The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019. The bpm'online platform entered the top five ranking and took a place in the category of the strongest developers (Strong Performers).

Notes