Generative networks helped ALOEsmart evaluate customer reviews from online cards in 5 minutes

2023: Implementation of "Napoleon IT reviews"

Napoleon IT has begun introducing the technology of mining and summing up reviews of Napoleon IT reviews in ALOEsmart, which allows you to evaluate customer reviews from stores in real time, from online maps of Google, 2GIS and Yandex and improve client service. Napoleon IT announced this on October 13, 2023.

Thanks to the use of ALOEsmart feedback mining technology, it was possible to:

1. Collect and analyze more than a thousand reviews from offline points in the 2GIS application.
2. Highlight negative reviews and understand the reason for their occurrence.
3. Analyze the positive experience of some stores and use it to improve the sales strategy in other outlets, as well as based on the conclusions made to scale the successful practice to all stores.
4. Increase the number of positive reviews by 35%.
5. Improve the client service.

Brand representatives were able to find out from the analysis of reviews that customers lack hair sets in the range of some stores. By adding the necessary category to offline points of sale, ALOEsmart managed to increase customer loyalty.

We value absolutely every customer review and do not ignore it. It's great that there is an opportunity to analyze and see your strengths, as well as the moments with which you need to work, - commented on the representative of ALOEsmart.

For beauty, it is very important to quickly receive feedback from customers. We are glad that ALOEsmart was able to implement and evaluate the full potential of mining and summing up reviews of Napoleon IT Reviews, - commented Ruslan Akhtyamov, co-founder of Napoleon IT.