Engineering Company 555 (KORP 1C:CRM)

2022: Implementation of the 1C:CRM KORP program at LLC IK 555

About Customer and Project

Engineering Company 555"" is the largest enterprise Russia in component-level recovery industrial electronic engineers. The organization is engaged in the restoration of expensive industrial electronics. Including restores equipment, the repair of which for one reason or another was considered impossible. Engineers have component-level electronics repair experience, which helps return faulty equipment to service.

Reasons for automation:

Engineering Company 555 worked in the 1C: Service Center Management program, which was finalized specifically for the client's tasks. Over time, there was a need to set up end-to-end analytics, aggregate sales reporting, and automatically count and analyze employee KPIs.

The client contacted 1C-Rarus SPb to configure end-to-end analytics, in connection with which it was decided to implement 1C:CRM, a system that will simplify some of the company's business processes, as well as help analyze customer interaction with the company and track the effectiveness of marketing activities.

Before the introduction of "1C:CRM," the following scheme for working with clients existed: the manager received a request from the client by e-mail or through a feedback form on the site, received all the necessary information and photos, and then submitted the assessment task to the relevant department using internal mail. After that, the information was entered in "1C: Service Center Management." The main difficulty in the work was the presence of a large number of manual operations, all information about customers and orders was entered and processed manually by managers.

Implementation results:

With the implementation of 1C:CRM, integration with the 1C: Service Center Management program was set up and now the work scheme of managers and the evaluation department has become more effective. The manager enters the new customer information directly into the 1C:CRM program and sends the request to the evaluation department directly from the transaction card ("Interest"). Once the requisition is processed in the evaluation department, the information is automatically updated in the transaction, notifying the transaction manager in which he can view the master cost of work, item, and comments.

The client also connected a collectoring system to collect call analytics, analyze customer receipt channels.

As a result of the implementation, all information about customer interactions and internal processes, including marketing activities, are now displayed in the same system.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• Monthly delivery and installation of ITS delivery set to the user's workplace is performed
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers