1C:CRM KORP

Main article: CRM (Customer Relationship Management System)

2023

Load testing

Specialists from 1C and 1C-Rarus conducted load testing of the 1C:CRM, as a result of which the system demonstrated high stability, operability and stability with the simultaneous work of 5,000 users. This confirms that the solutions of the 1C:CRM line can be used in large companies to ensure the collaboration of a large number of employees.

1C:CRM is a line of solutions manufactured by 1C together with the 1C Rarus development center for automating customer relationship management in companies of various sizes and areas of activity. The 1C:CRM implements a number of functions that take into account the needs of large businesses: project and process management tools in the company; Integration with enterprise systems work from a single interface and other functionality.

CRM solutions on the 1C: Enterprise"" platform have been produced for more than 16 years. As of March 2023, over 8,000 companies Russia countries CIS have implemented and are using 1C:CRM solutions in their daily work.

In recent years, the presence of 1C:CRM in the corporate sector has expanded markedly.

The project team was tasked with:

• Implement the scenario of simultaneous operation of 5,000 users in one database as close as possible to real conditions.
• Identify and eliminate possible bottlenecks associated with concurrent user work.
• Ensure uninterrupted operation and stability of the system, as well as the absence of technological errors.

Testing was carried out by leading specialists of 1C, who are responsible for ensuring the high-quality operation of 1C solutions among corporate clients and developing the 1C: Corporate Tool Package (1C: Instrumentation) system, and also have extensive practical experience in implementing CPT projects for corporate clients.

To simulate the work of users, the Test Center tool, which is part of the 1S:KIP product, was used. The loading stand was a cluster operating on the 1C: Enterprise platform version 8.3.22.

The selected scenario simulated the real load on the system and reproduced the day-to-day work of managers: creating a client "profile," communicating with clients, planning and registering calls, meetings, transactions and other interactions.

Several iterations of load tests were performed, during which 1C specialists identified bottlenecks and formed recommendations for optimizing the application configuration code, and 1C Rarus developers developed solutions and applied them, improving the characteristics and performance of the product. In January 2023, the 3.1.25 release was released, which implemented changes and improvements that improve system performance.

The result of the joint work was successful load testing of the 1C:CRM for 5,000 users, which showed stable and stable operation of the system under heavy load and the absence of technological errors (for example, errors of blocking conflicts during parallel work of users). The test results obtained are used to further improve the 1C:CRM, including improving the target speed of key operations.

"1C:CRM" PROF, KORP, NFR Rev. 3.1

The company 1C"" and the Development Center 1C-Rarus"" on January 24, 2023 informed users and partners about the release of the updated version 3.1 of the configuration 1C:CRM"," versions, PROFESSIONAL KORP, NFR in the line of software products 1CCRM":." More. here

2015

Number of clients - more than 12 thousand companies in Russia, CIS and Baltic countries

As of November 2015, more than 12,000 companies, countries and Russia CIS the Baltic States have implemented and are using ":" solutions in 1CCRM their daily work. The solutions of the 1C:CRM line have been translated into English and are successfully used abroad.

Main capabilities of KORP 1C:CRM version 2.0

• Management of the client base. Collection of all customer data into a single customer base of the company, detailed characteristics of each customer and contact person, advanced customer analytics, dynamics of changes in the state of relations with customers, the ability to quickly enter and access client information
• Manage customer contacts. Record customer contact history, register customer needs, real-time customer contact dispatching, online cross-department communication, contact planning, typical customer contact templates
• Working time management (time management). Planning and monitoring of activities, coordination of work in time, a system of reminders and issuance of tasks. Dispatching, workplace of the heads of subdivisions, managers for receiving and distribution of incoming events, control of the workload of employees of subdivisions with the possibility of distribution/redistribution of the workload between them
• Business Process Management (BPM). A subsystem for designing, publishing and analyzing the effectiveness of business processes. Ready-made business processes for working with clients and the possibility of creating new ones, creating regulations for working with clients and templates of typical actions, for sale, service, work with complaints
• Sales management. Management of stages and stages of sales based on business processes, creation of standard templates of sales activities, mechanism for automatic preparation of quotations and contracts, mechanism for operational management and analysis of the sales cycle - "Sales funnel"
• Marketing management. Allocation of static and dynamic client segments; Marketing Campaign Management: Planning and Budgeting, Coordination, Execution, and Analysis of Marketing Campaign Performance (ROI) customer and partner questionnaires, telemarketing, analysis and optimization of the offer (products and services); personalized electronic (e-mail, SMS, fax) mailings and DirectMail; monitoring of competitors' activity
• Service and warranty service. Accounting of goods in service: by serial numbers, terms and types of service. Manage customer service calls and orders based on automated business processes
• Knowledge base. Information on sales, goods, competitors, service is available directly in the CRM system; structuring information, full-text search by keywords, quick access to information with the ability to immediately forward it to the client in a convenient way for him (e-mail, SMS, fax, DirectMail)
• Facilitate routine operations. Integration with e-mail, easy preparation of reports, assistant for entering new customers, automatic filling of business proposals and contracts based on system information, search for customer doubles, group processing of customers, transfer of documents and transactions to another manager, filters
• User-friendly interface. Displaying information on "desktops," the ability to select the information blocks necessary for work, hiding unnecessary or redundant information, color coding of information with the ability to customize the color scheme, pop-up information "pop-up" banners that employees can understand business process maps
• Integration with other systems. The system has wide possibilities of interaction with other applications and provides:
  • - two-way data exchange with Microsoft Outlook (e-mail, tasks, calendars, contacts)
  • - integration with Microsoft Office or OpenOffice to prepare printed forms of contracts, quotations or other standard documents
  • - interaction with Google Apps, synchronization with other solutions and mobile devices
  • - integration with office telephony (CTI), CallCenter, SMS, fax and e-mail
  • - integration with "1C:Enterprise 8. Trade Management, 1C: Integrated Automation 8, 1C: Manufacturing Enterprise Management and Industry Versions
  • - two-way data exchange with accounting systems: "1C: Accounting 8," "1C: Accounting 7.7," "1C: Simplified taxation system"
  • - loading of address classifiers and other reference information
  • - exchange data with other applications through text files, DBF files and XML documents
  • - search and display on the Internet map the location of customers at
  • - The Infinity integration mechanism is based on real-time data transfer between 1C:CRM KORP and the Infinity Call Center, which opens up new opportunities for implementing business tasks: building self-service and call registration systems, automating call services and much more

• Work outside the office via the Internet. Working with the client base, maintaining customer relationship history, working time management (time management) are available when working with the web client
• Analyses. Multivariate Contact and Sales Analysis, ABC/XYZ Sales and Product Analysis, Customer Experience Analysis, Sales Funnel, Manager Performance Rating on all aspects of the business, Advanced Customer Base Analysis, ROI Analysis, Step-by-Step Business Process Analysis, etc.

Solution "1C:Enterprise 8. CRM CORP, "revision 2.0 is easily integrated by combining with 1C production programs on 1C:Enterprise 8 platform. "1C:CRM KORP," edition 2.0 supports work with a mobile application on Android OS and iOS, which ensures the operation of the program on mobile devices of employees.

(* data current as of November 2015)

2012: "1C:CRM KORP," revision 2.0

CRM solutions on the 1C: Enterprise platform have been produced since 2002. Since the release of the joint 1C:CRM product in 2005, several supply options have been released on the 1C:Enterprise 8 platform.

The introduction of 1C:CRM in such large companies as RosBusinessConsulting (RBC), Gazpromneft and many others revealed the need for additional automation tools. To automate customer relationship management processes at large enterprises, the 1C:CRM KORP solution was released, and in 2012 a new version of the solution was released - 1C:CRM KORP, edition 2.0.

Software Product, "1C: Enterprise. CRM CORP, "version 2.0 is designed to organize effective joint work of all departments of large businesses with a staff of up to several hundred employees, including:

• Procurement Department
• sales department
• telemarketing service
• service center
• consultation line ("hotline")
• Marketing and PR Service
• Quality Service
• secretariat (dispatch department)
• administration
• production (in terms of business process management)

In the decision "1C:Enterprise 8. CRM CORP, revision 2.0 implemented a number of additional functions regarding the version of PROF, taking into account the needs of large businesses:

• tools for managing projects and processes that take place in the company
• Employee Group Work Time Management Tools
• Enhanced Event Analytics
• integration with telecommunications facilities
• integration with Internet technologies
• Solution performance management tools and other functionality.

The solution is also designed to create a single information space of an organization or holding together with other configurations developed on the 1C: Enterprise platform.