ZVT Production and Trading Company (KORP 1C:CRM)

2022: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8. CRM CORP at CAS ZVT LLC

About Customer and Project

ZVT Production and Trading Company"" has been successfully operating in the Russian market for more than 25 years. The main activity of the company is comprehensive service of enterprises. Currently, meat-processing industries Russia ZVT Company sells a wide range of natural and artificial casings for the production of sausages, being a large trader of well-known global casings manufacturers.

The purpose of ZVT Production and Trading Company LLC is to build long-term relations with customers, it is important to fulfill the agreements reached on time and accurately.

To achieve this goal, a reliable accounting system was required to simplify the interaction between departments of the company, preserve information about working with the buyer, and control and influence the work of the enterprise.

The management of ZVT Production and Trading Company LLC contacted 1C-Rarus to select the software that allows to implement the assigned tasks. 1C-Rarus specialists proposed to automate operational accounting using the 1C: Enterprise 8 configuration . CRM CORP. "

Work was performed on the supply and installation of software, initial configuration of the information base was carried out, assistance was provided in filling out directories and entering initial balances, personnel training was carried out.

Results of the transition to "1C:Enterprise 8. CRM CORP ":

1. Make-to-stock accounting is organized. Employees work in a single system and can track real remnants. Thanks to this, the procurement department forms applications for manufacturers on time, exactly those goods that are in demand are purchased. Due to well-planned purchases, unnecessary costs are reduced.
2. The history of interaction with clients is kept in a single information space. The sales manager can monitor the work of each manager.
3. Sales managers have a convenient customer planning tool. The relationship history is stored in the information base and is available to build a negotiation strategy and prepare for a deal.
4. The system of working with payments has been improved, cash receipt control has become more convenient, this helps to reduce the volume of receivables.
5. Management has been able to monitor and monitor the status of any transaction at each stage, which is important for making quick and effective management decisions.

Currently, the cooperation of ZVT Production and Trading Company LLC with 1C-Rarus continues, an escort agreement has been concluded.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers