Pumori Northwest (KORP 1C:CRM)

2021: Implementation of the 1C:CRM KORP program at Pumori-North-West LLC

About Customer and Project

Pumori-North-West, located in St. Petersburg, is the largest company in the North-West region in the supply of high-quality metal cutting, procurement, blacksmith press equipment and tools. The company has 20 years of experience in implementing engineering projects, supplying equipment and their service support. The Company also provides a service to train and train customer personnel to operate and maintain the equipment.

Almost every client of the company is a project sale, in which several departments take part at once: starting from the work of sales department employees, then transferring to production, then connecting service and conducting training if necessary. The production itself is quite complex and can be multi-stage with the use of both own forces and through orders to suppliers.

Taking into account all the specifics of the work, the heads of departments and companies wanted to see clear information on the progress of work, at what stage the projects are, plan and control each stage, manage resources.

The 1C: Trade and Customer Relationship Management (CRM) system copes with these tasks in combination with the KORP level 1C:CRM.

1C-Rarus specialists in St. Petersburg installed a system for 70 jobs, conducted training for users, answering all questions about using the program in relation to the client's business.

Employees and managers of Pumori-North-West LLC note the convenience of working with the accounting system:

• In a single format and a single database, information is stored on all implemented, current and upcoming projects.
• Managers can plan resources for each project, maintain a plan-based analysis of labor costs.
• Planning project control points allows you to quickly manage the values ​ ​ of indicators and quickly respond to various situations, make management decisions in time.
• Creating and setting up business processes allows you to set and control various tasks for departments or specific persons, coordinate internal and external documents along specified routes. This almost completely excludes the human factor, accelerates many internal processes.

The implementation of the CRM system is one of the most important stages in the development of the enterprise. Pumori-North-West LLC made the right choice and has a clear competitive advantage in the market. At the moment, cooperation with 1C-Rarus continues, and users receive advice on technical issues of working with the system.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• Monthly delivery and installation of ITS delivery set to the user's workplace is performed
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers