EDWANTA (1C:CRM CORP)

2020: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8. CRM CORP in EDVANTA LLC

About Customer and Project

LLC EDWANTA"" - helps enterprises food industry to increase their advantage in the Russian market and markets of neighboring countries. Works on:

• development of new food formulations
• improve and find customized solutions for customer recipes
• introducing the latest innovations and technologies of the modern market to ensure a high level of service

To help build internal processes of interaction with Customers, the management of EDVANTA LLC invited 1C-Rarus experts.

In the work on each project, details are important, strict adherence to agreements, control over the deadlines for work completion, storage of interaction history. Business is growing, building work with a client in a diary is not productive, a full-fledged CRM system is needed.

The management of EDVANTA LLC formulated plans:

• building long-term relationships in Customers
• increase in sales due to more efficient work, secondary sales, influx of new customers on recommendation
• increased conversion
• transparent sales reports

It was decided to use the 1C: Enterprise 8 configuration as an accounting system . CRM CORP. " The program was introduced in May 2020, 11 users work in a single information base at the same time.

CRM System Results:

1. The system collects customer data, stores a history of each customer and each contact person. Doubles are not allowed.
2. Requests to the company are recorded in the program and redirected to specialized specialists. No question goes unanswered. The analysis of conversion over the last 3 months of work showed a 20% increase compared to the indicators of the same period last year.
3. B "1C:Enterprise 8. CRM CORP "combined communication channels, configured exchange with instant messengers and social networks.
4. Business processes are built, according to which the project of work with the Customer is being advanced, at each stage it is indicated what actions should be performed next to achieve the goal. The efficiency of the work has become higher. There is an increase in the number of repeated requests for the services of EDVANTA LLC.
5. Sales management controls missed and expired interactions, reminds you to respond to them in time.
6. The company director is always aware of the current financial situation and the results of the projects being performed.

The joint work of EDVANTA LLC and 1C-Rarus to put the CRM system into operation has been successfully completed, cooperation under the support agreement continues.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers