Er B H Tulz (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2023: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Er B H Tulz LLC

About Customer and Project

1C-Rarus automated sales management at Er B H Tulz. With 1C: Sales and Customer Relationship Management (CRM), order processing has doubled, sales conversion has increased by 15%, and total sales costs have been reduced by 20%.

Er B H Tulz is a dealer the Taiwan trade of the RBH brand. The warehouse To Moscow has more than 8000 items of metal-cutting tools and tooling RBH and other brands.

The warehouse is constantly replenished and updated to meet the needs of the market. The company needed to increase the speed of order processing and improve the work of the warehouse and sales department.

The IT partner "1C-Rarus" for the declared tasks helped to choose the optimal solution: "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) PROF. " This is a joint development of 1C and 1C-Rarus for sales management, supplemented by customer interaction tools. 1C-Rarus specialists carried out work on setting up and adapting the solution for the processes of Er B H Tulz.

Important results of automation:

1. Total sales costs per customer are reduced by 20%. Procurement, sales, marketing, warehouse services operate in a single information space. Thanks to the well-coordinated work of the staff, the processing of customer orders has accelerated by 2 times.
2. Sales conversion up 15%. Vendor price lists are loaded into the system, then synchronized with the site. Only the current assortment is available for the order. Analyses help you maintain the availability of cost-effective and in-demand items in your warehouse.
3. The company has built a customer-oriented approach. A streamlined client database has become an effective tool for improving the quality of service. The accumulated history of interaction with customers helps to develop sales strategies and develop the business.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers