Soyuz-Consult (KORP 1C:CRM)

2022: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8. CRM CORP at SOYUZ-CONSULT LLC

The project of automation of interaction with the client base at SOYUZ-CONSULT has been completed. During the project, it was possible to increase the productivity of personnel and increase the efficiency of marketing activities by 20%. SOYUZ-CONSULT LLC provides services for business in the field of solving legal, organizational and educational issues.

When organizing work, the company is faced with the need to store a large amount of contacts and the history of interaction with customers, search for information on counterparties. To organize these capabilities, a special software product was required.

Having studied the IT market in the field of customer management, the company's management made a choice in favor of program. CRM CORP, "this digital solution fully meets the business objectives of SOYUZ-CONSULT LLC.

The delivery of the program and implementation work was carried out by 1C-Rarus. Before the launch of the information system, representatives of 1C-Rarus completed the initial settings of the base, created sets of user rights, and trained employees.

Implementation Project Results 1C: Enterprise 8.CRM KORP:

• The goal of storing information by customer has been achieved. Contact information, addresses, individual working conditions are entered into a single information base;
• The manager's electronic calendar has been introduced, where meetings and negotiations are planned. Working time is spent more efficiently, and management is always aware of the workload of employees that is scheduled for the working day;
• Mechanisms are used to select the client base according to different parameters, which allows you to form target audiences and conduct marketing events. The labor intensity of such a development decreased by 4 times, and the efficiency of holding shares and special proposals increased by 20%;
• Standard business processes for working with customers are standardized. At each stage, the employee understands the plan of further action. 100% feedback on incoming requests achieved;
• The director of the company controls the work of personnel and makes management decisions based on a detailed analysis of the situation.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers