The Health Department of the Lipetsk Region and SberKorus have reduced the waiting time in the queue in the registries of the region

2024: Reduced waiting times for patients in line

The Health Department of the Lipetsk Region and SberKorus, using the intelligent management system SberGrowth of missile defense, reduced the waiting time in line in the of the region by a third. SberKorus announced this on March 6, 2024.

Initially, SberKorus introduced the SberGrowth missile defense intelligent management system (ISU) in two medical organizations in the Lipetsk region. In particular, the pilot project was carried out at the Lipetsk Regional Clinical Center and the Lipetsk City Polyclinic No. 7.

For more than a year of work, the waiting in the queues of the registrars of two institutions of health care systems in the region, which took part in the pilot project, decreased by an average of 31%, and the share of patients waiting in the queues of registrars for more than 15 minutes decreased by 45% (according to analysts, SberKorus, a platform for digital document management, and representatives of the Health Department of the Lipetsk Region).

Thus, according to the results of the pilot project from the end of 2022 to March 2024, the number of breaks in the presence of patients in the queues of registrations of two medical institutions decreased by 13%, and the rates of doctor's appointments through registrations and the number of patients served in registrations increased by 8% each, respectively. The proportion of patients waiting for their turn in the registry longer than the prescribed standard decreased by 43%.

ISU SberGrowth of missile defense from SberKorus shows how important the process of digitalization is for the field of health. Our system not only optimizes processes in healthcare facilities, but also saves patients time. In more than a year of work, we have managed to significantly reduce the waiting time in queues, which not only improves the level of service provision for our citizens, but also contributes to increasing the availability of medical services in general, ― said Vitaly Tarasov, Acting General Director of SberKorus.

As a result of the project, it was decided to scale it. As of March 20, 2024, SberRost missile defense operates in all medical institutions in the region, the SberKorus company specified.

ISU SberRost missile defense works as a digital assistant for medical institutions and helps to provide high-quality medical services to patients ― increase the speed and quality of service to people in registrations, improve the professional discipline of doctors, standardize work processes and increase the coverage of the population with preventive examinations.

The system analyzes the key indicators of employees affecting these goals (breaks in the presence of patients in the queue, speed of patient care, fulfillment of working day standards and admission of patients without coupons) and gives employees recommendations in the form of simple and understandable tasks, the implementation of which increases productivity. You can get acquainted with SberRost missile defense in more detail and get a free consultation on increasing the efficiency of employees on the company's website.