"First Bit" automated the multidisciplinary clinic "Walchenmed" in Togliatti

2024: Process Automation

"First Bit" automated the workflows of the multidisciplinary medical clinic "Walchenmed," which is located in Togliatti. This "First Bit" reported on March 19, 2024.

As a result of the project, nine workplaces and all the main business processes of the clinic were automated. The work of the call center of the medical company was also transferred to a single system, which at times facilitated the work of the entire team.

The Walchenmed Medical Center has been operating since 2011. As of March 2024, he provides services in the field of medicine and cosmetology in 20 areas, more than a thousand new patients apply to him every month.

The Valhenmed clinic has been working for about eight years in the medical information system (MIS) "BIT. Management of the medical center," the implementation of which was carried out by the Chelyabinsk office First Bit.

Initially, experts First Bit faced the task of comprehensive automation of the clinic. It was necessary to automate the main business processes, ensure the convenient work of doctors with patient medical records, configure integration with telephony, site, equipment and laboratory, as well as create a simple and easy-to-use platform.

MIS "BIT. Management of the medical center" was chosen as the automation system. This solution completely eliminates the need for a simple and simultaneously integrated system.

As a result of the implementation, the following results were achieved:

• Increased the speed of entering patient information, working with medical records and analyzes by more than 30%;
• Improved patient care by reducing the number of paperwork routines;
• It became possible to implement additional functions in stages.

It was important for us that automation was built into the workflow of the Walchenmed clinic so that employees could begin their work in the system almost immediately with ease and minimal effort. Moreover, we are always in touch and remain with our clients even after the completion of automation work and help them solve difficulties at any time - 24/7, - said the head of the Chelyabinsk office of the First Bit, Elena Yurlova.

The company noted that the program "BIT. Management of the medical center" is updated in accordance with changes in legislation, functions are regularly developed that help the medical business keep up with the times.

The Walchenmed clinic actively uses integration with the medical aggregators SberHealth"" and ProDoctors"." Thanks to this, the clinic can automatically update information on third-party sites for recording and more efficiently attract new patients without additional load on the call center.

{{quote "One of the most significant advantages of the program for us is a convenient and intuitive interface. Our employees, who do not have much experience with computers, easily mastered the system and began to use it without any difficulties. All health workers conduct appointments in the program, navigate the patient's electronic card well, "said Olga Gadzhuk, director of the Walchenmed medical center. }}