AI in the MWS cloud has increased the efficiency of business processes of the Kremlin Dentistry clinic network by 20%

2024: Introduction of speech analytics service from Uktech Lab

MTS Web Services (MWS), part of the MTS group, helped the Kremlin Dentistry clinic network introduce a speech analytics service from Uktech Lab from the protected segment of the MWS cloud. The service helps to automate the control of call centers using artificial intelligence. Thanks to the introduction of the service, conversion from appeal to clinic to record increased by 20%.

"Kremlin dentistry" has several branches in Ryazan and provides a whole range of dental services to residents of the city. To process incoming calls - appointments, consultations, requests for warranty service, the company uses its own call center. The clinic was faced with the task of increasing the efficiency of its work using technology and at the same time comply with all the requirements of legislation on the processing of medical data.

To solve these problems, "Kremlin Dentistry" turned to MWS. The company's specialists connected the clinic's users to the U-Speech Analytics voice analytics service from Uktech Lab, located in the MWS virtual infrastructure. The solution monitors the quality of 100% of all incoming requests for compliance with the approved script, and also monitors conflict situations. Thanks to the introduction of the Kremlin Dentistry service, it was possible to increase the conversion from calls to the clinic to the record by 20%, and operators began to spend 14% less time on post-processing the call.

Since Kremlin Dentistry processes personal and medical data of customers, one of the customer's requirements was the use of a secure segment of the cloud. In this regard, all voice analytics services were deployed in the FZ-152-certified segment of the MWS virtual infrastructure, which allows you to safely process such data. To improve the level of information security, the company also connected a data backup service.

In addition to infrastructure and platform solutions, our customers often need ready-made software provided using the SaaS model. This method of using solutions allows you to speed up and simplify the implementation of software in the business processes of companies. In this regard, we regularly expand the line of partner products available from the MWS cloud. The voice analytics service from Uktech Lab in our virtual infrastructure is an excellent example of such synergy. Thanks to our partnership, customers can get AI service out of the box without worrying about its deployment and administration on their own computing power, "said Eduard Bavizhev, Commercial Director of MWS.