"Coffeemania" with the help of Okdesk ensured the continuous operation of restaurants

2024: Okdesk System Implementation

"Coffeemania" with the help of Okdesk ensured the continuous operation of restaurants and increased in terms of the volume of service work performed by 10 times. Okdesk (Cloud Solutions) announced this on September 9, 2024.

Okdesk

In the recent past, for this purpose, "Coffeemania" used electronic document management system PayDox and, ON which made it possible to solve only some urgent tasks, and the rest had to be performed manually.

At that time, about 10 applications per day were registered with PayDox for maintenance and repair, the rest was decided by phone. The transfer of applications for masters also took place by phone. Then we had only 18 restaurants, and in general, until a certain point it was acceptable, - said the director of STOR Dmitry Ivanov.

With the increase in the number of restaurants, the need for applications has increased not only from the internal network. To ensure the uninterrupted operation of all institutions, it was necessary to increase the number of employees who would record appeals, as well as the staff of field specialists. All this required additional investments.

Another significant part of the process of ensuring the continuous operation of the network is associated with the availability of spare parts, the purchase of consumables, and the maintenance of the warehouse. While applications were accepted by dispatchers by phone, and field specialists photographed a failed spare part and independently entered the nomenclature, errors often occurred - for example, data entry was incorrect. In addition, the company's management could not control the entire process of work and movement of employees.

It became impossible to continue working with the previous methods without loss of quality. To optimize all processes and make them as transparent as possible, it was necessary to find high-quality software that would provide a comprehensive solution for automating technical support and field service and performing other urgent tasks, the number of which was constantly increasing.

After testing various help desk systems, "Coffeemania" chose Okdesk. Thanks to the capabilities provided by this service, the company quickly solves current problems in full, has grown from 18 points to 50 +, and in terms of the volume of service work performed by 10 times, but at the same time solves problems with the same staff of service specialists. All this allows it to guarantee the continuity of restaurants, control processes, make important business decisions based on the data obtained.