Telfin has optimized the work of the Vexsa sales department

2024: Optimizing External Communications

Russian provider communication services Telfin"" optimizes the work of the sales department Vexsa and improves the level of service for organizing work on, and Marketplaces Ozon. Wildberries Telfin Yandex.Market announced this on October 22, 2024.

Vexsa, a permanent resident of the OZON Marketplace Partners Association, is launching sales on marketplaces Russia. The company selects suppliers, analyzes and imports goods, forms a pricing policy, and conducts full support for organizations. Customers become owners of a business selling highly profitable goods on Ozon, Wildberries Yandex and Market.

Using Telfin services, Vexsa optimized external communications and internal business processes, in particular, the work of remote employees was organized within the framework of a single telephone network. Thanks to the integration of telephony with the corporate system on the amoCRM platform, the company has the ability to remotely control the work of managers. And with the help of the PBX "Telfin. Office" and the federal number in the code 8800, it was possible to enter new markets and quickly establish communication with regional customers.

The Vexsa team, when communicating with existing customers, uses Telfin corporate mobile communications through SIM cards integrated into Telfin.Office PBX. This solution is analogous to conventional mobile communications and has enhanced functionality. In addition to the Internet traffic package, each Vexsa employee has access to a virtual mobile number, integration with CRM, IVR, call queue, statistics and recording of telephone conversations. Incoming and outgoing calls go through the cellular network and do not depend on the Internet, which allows Vexsa employees to always stay in touch anywhere in Russia and be not tied to landlines in the office, since most managers work in a remote format. All conversations with clients are automatically recorded and analyzed by the client department, which allows you to identify controversial situations in your work and solve them as soon as possible.

Our company provides services in the e-commerce market to create a ready-made business on marketplaces, and, undoubtedly, working with people is one of the most difficult and responsible areas in the provision of services. It is especially important for us to be able to easily communicate with both customers and employees. After connecting Telfin services, we were able not only to improve the work of the sales department, but also increased the level and quality of service provided to our clients when working with their projects on marketplaces, "said Alexey Rumyantsev, head of Vexsa.

Thanks to Telfin services, Vexsa has increased the efficiency of remote employees by 25%. It was also possible to increase the number of regional clients by 15%. Vexsa plans to phase in the introduction of voice call analytics based on artificial intelligence. The company considers this Telfin service as a key tool for automating the process of analyzing customer requests and assessing the quality of customer service based not only on standard metadata and special ready-made dictionaries, but also on neuro parameters.