IT Holding "T1" and "Sheremetyevo Handling" have automated the process of aircraft maintenance

2025: Implementation of Automated Service Order Processing System

IT- the holding T1 and the Russian operator of ground handling of aircraft and passengers "" Sheremetyevo Handling have developed and implemented an automated system for processing orders for services outside the process maintenance schedule (TGO), including anti-icing treatment, washing or relocation of the aircraft. This was announced Sheremetyevo Handling by "" on February 20, 2025.

The solution is implemented on a modern technological stack and is adapted for two versions: mobile application on operating systems Android and, iOS as well as a web application for working through. browser The platform allows airlines to quickly create orders, and Sheremetyevo Handling employees to process them, providing real-time monitoring of resource utilization and staff utilization. More than 10 airlines are already connected to the system, the aircraft of which are serviced internationally. Sheremetyevo Airport

The project implemented jointly with the IT holding T1 unites all interested parties on a single centralized platform and ensures the optimization of the work of ground services. This reduces the response time to requests from airlines, as well as improves the quality of service for aircraft based at Sheremetyevo, - said Alexander Bocharov, General Director of Sheremetyevo Handling.

This solution is optimal for us both technically and economically. The introduction of an automated platform will help us improve the efficiency of ground handling, which is in line with the overall trend towards digitalization in the aviation industry. The implementation of the task of such complexity from scratch in less than a year is an indicator of the high professionalism of the team, - said Egor Stolyarov, Deputy General Director for IT Sheremetyevo Handling.

The team was tasked with creating a tool that would provide rapid and transparent interaction between airlines and airport ground services. We have implemented a single information space between the operator and the executor, combining a mobile and web application to speed up request processing and optimize resource use. This solution not only meets the requirements of efficiency, but also demonstrates how technologies can effectively support the development of the aviation industry, - commented Kirill Bulgakov, Deputy General Director of the T1 IT Holding for Products and Services, Managing Director of the NOTA vendor.