Zaslon has created a unified environment for managing IT processes and projects based on Naumen technologies

2025: Implementation of Naumen Service Desk and Naumen Project Ruler

The Center for the Development of Modern Systems and Equipment "Barrier" has increased the transparency of management IT of -processes and the effectiveness of design activities based on solutions Naumen Service Desk and. Naumen Project Ruler The result of the implementation was a reduction in the number of workspaces and the creation of a site for employee interaction, which ensures centralized management IT services and projects. In a single space, 7 thousand requests are processed monthly, support services are received by 2.5 thousand employees. This was Naumen announced on December 1, 2025.

Previously, the company used different systems to control technical support tasks and conduct projects for external customers. This led to duplication of information and slowed down the work of units. It became necessary to create a single workspace for transparent management of IT processes and project activities.

The customer chose a combination of Naumen Service Desk and Naumen Project Ruler solutions. Naumen conducted an audit of business processes, which provided a deeper understanding of the current needs of the company. The implementation team adapted the boxed version of the Naumen Service Desk for the processes of the Zaslon enterprise. The solution allows you to effectively manage configuration units, software versions, incidents, service requests. Requests from employees are received by e-mail, telephone and through the self-service portal. Most often IT services are provided: installation and configuration of software, organization of workplaces, advice on technical issues.

Naumen Project Ruler is chosen as the main tool for speeding up work with tasks and assignments that come from various sources. To do this, integrations were made with the systems "1C: ERP," ERP Omega, "1C: Document Flow," " 1C: Electronic Change Log," Active Directory. Work time management is implemented through integration with 1C: Salary and Human Resources Management.

The processes of project activities are adapted to the specifics of the Zaslon enterprise at all levels: from individual tasks to project portfolios. For example, access rights to the necessary information are configured taking into account the role of participants, which speeds up the work of specialists and at the same time protects data. Existing projects and tasks were migrated from Redmine, as well as integrated with Git and other development tools. Thanks to this, the company combined related processes in a single space: development, project and product management.

The implementation of Naumen Service Desk and Naumen Project Ruler has resulted in a reduction in workspaces and the creation of a single platform for employee interaction, which ensures centralized management of IT services and projects. This improved performance discipline and control over processes, gave employees the opportunity to focus on achieving the strategic goals of the company. The plans are to automate and configure processes for conducting audits and working with complaints based on Naumen Service Desk.

We chose Naumen because the SMP platform allows you to implement methods for managing design and process tasks in a single system. It is also important for us to integrate the new platform with information systems that are already used by the enterprise. Already in the first months, the transformation of the thinking of colleagues began, who asked questions about the methodology of project management, offered optimization of their services. The Naumen team successfully interacted with our large team, understood the complex organizational structure and flexibly resolved emerging issues, said Yuri Mordvinkin, technical director of Zaslon.

The implementation of solutions from the Naumen ecosystem combines service, design and product activities, thereby increasing the effect of automation. Integration of IT systems has created a process environment where flexibility and transparency come to the fore. The project was implemented efficiently and on time thanks to three factors: the use of modern technologies, the professionalism of the Naumen team and the responsible approach of colleagues from Zaslon to joint work, noted Nikita Kardashian, head of the practice of comprehensive digitalization of Naumen processes.