GardaTrans has accelerated the processing of orders with the BPMSoft platform by 40%

2025: Transition to BPMSoft

Transport- The operational company GardaTrans"" has switched to a the Russian CRM low-code platform-based system (BPMSoft developed by the company BMCoft""). The project implemented by the system integrator Orange Process accelerated the processing of orders by 40%, reduced the burden on employees and increased the transparency of processes. BPMSoft announced this on April 9, 2025.

GardaTrans has been engaged in international in for more than 20 years cargo transportation , and countries Europe Asia America provides customs clearance services. Since 2009, the company has been an official customs representative in the Republic, which Belarus allows offering customers comprehensive services in the field of transport logistics and external. trade

Earlier, GardaTrans used the CRM of a foreign vendor who could not cope with the growing needs of the business. In search of a solution to automate sales management and improve operational efficiency, the company chose BPMSoft. The platform met the stated requirements, and the low-code tools made it possible to adapt CRM to the unique business tasks of the customer.

The implementation of the BPMSoft Sales Management module accelerated the processing of client requests by 40%. The system updates the status of the order depending on the stage of its execution, and changes and comments are recorded automatically, which increases the transparency of processes and allows you to easily track each step of the transaction. Thanks to the integration of the system with the Best billing service, the number of errors related to the human factor decreased by 30%.

Within the framework of the project, ready-made scenarios of different types of transportation were developed with a clearly structured sequence of stages. The introduction of a flexible management system for multimodal routes - road, rail, maritime and aviation - has increased the convenience and efficiency of logistics processes. As of April 2025, 35 employees work with the platform. In the future, the company plans to automate management analytics and reporting.

The introduction of the BPM system allowed us to increase the transparency of processes, speed up the processing of requests and improve the interaction between departments. We see real growth in business efficiency and are confident that this is just the beginning of the digital transformation of our company, said Anjelica Popova, director of GardaTrans.

The project for GardaTrans was a great example of how competent automation can increase the transparency and manageability of business processes. We jointly developed useful solutions that not only accelerated the processing of requests and orders, but also helped the company reduce operating costs. Our approach was not only to transfer data to the new system, but also to adapt processes to the modern requirements of the logistics business, making them more flexible and manageable, noted Oleg Kulak, director of Orange Process.

In international transportation, it is important to keep control of each stage - from checkout to delivery. With a large flow of applications, it is easy to miss details, but CRM solves this problem. The system automatically captures data, helps track sales dynamics and saves managers time. A project with GardaTrans and Orange Process showed how automation speeds up work, reduces errors and allows transport companies to earn more, noted Maxim Ilyukhin, BPMSoft Sales Director.