Biography
2025: TAdviser interview
Speech analytics has gone far from simple transcribing. Today, it recognizes emotions, reveals non-obvious ways to increase profits and reduce the outflow of customers, prompts operators in real time and helps the business not only listen, but also hear the client. How it works and what lies behind the 95% recognition accuracy, says Dmitry Makarenko, Ph.D., director of 3iTech development. Read more here.
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