Abriell has introduced a telemedicine service from N3.Health

2025: Launch of telemedicine consultations based on the N3.Health platform

The St. Petersburg Clinic of Aesthetic Surgery and Cosmetology "Abriell" has launched a telemedicine consultation service based on the N3.Health platform within the framework of the MILA ecosystem of digital services for the patient. With this tool, the organization moved remote communications with clients into a secure loop and expanded their capabilities. The project was implemented as soon as possible - in two weeks. Representatives of the company "ElNetMed" {hide } Netrika Medicine {/hide} reported this on October 6, 2025.

The comprehensive service of telemedicine consultations provides interaction with patients through secure communication channels - chat, video conferencing (VKS), exchange of documents and photos - in full compliance with regulatory requirements for the protection of personal data.

The Abriell Clinic provides a wide range of skin care, plastic and aesthetic surgery services. For the convenience of clients, preliminary personal and online consultations are provided that help plan treatment and prepare for surgery. Previously, such consultations had to be carried out in instant messengers. However, the company seeks to ensure the maximum level of protection of personal data of customers and compliance with medical secrets, therefore, a specialized service was in demand - a safer and more functional one.

The decision from N3.Health made it possible to close the needs of the clinic, taking into account the specifics of its work. So, for example, it implements the ability to sign up for an online consultation with registration by mail, without authorizing the patient through Public services. This is important for foreign patients who sign up for procedures from abroad.

Also, at the request of the clinic, the service management settings were expanded: the ability to cancel the automatic blocking of sending messages by the patient to the doctor's chat after the consultation was completed was added.

The telemedicine consultation service based on the N3.Health platform was introduced in the clinic as quickly as possible - in less than two weeks - thanks to the experience of ElNetMed specialists and the active participation of customer representatives in the project.

Pre-consultation is an important part of our relationship with patients. They allow you to better prepare for the procedure - from figuring out various medical nuances to planning a trip to another city or even country. The service helped us not only to translate remote consultations into a completely safe environment, but also to make them more comfortable for patients and doctors. By implementing digital tools, we are getting closer to our patients. This approach not only helps to attract new clients and increase profitability, but also creates the basis for trusting long-term relationships, which contributes, among other things, to revenue growth, "said Kirill Andreevich Protasov, plastic surgeon, chief physician of the Abriell clinic.

This project demonstrated that it is possible to connect the online consulting service in a very short time, taking into account all regulatory and legal aspects and the wishes of the customer. An important role in this was played by the involvement of clinic employees in the implementation of the project. The case of the Abriell clinic is a good example for companies that are thinking about introducing telemedicine technologies, but are worried that the transition process may be long and difficult, "said Irina Skvortsova, MILA project manager at ElNetMed (integration platform N3.Health).