The largest SAP solution support outsourcers in Russia. TAdviser 2025 rating

Forecasts of the previous period regarding the dynamics of the SAP support market and the development of SAP solutions revealed two key scenarios.

Positive was based on such growth factors as the transfer of SAP systems to cloud infrastructures, the growing demand for consulting in the construction of a composite architecture^[1]need to replace vendor support.

At the end of 2025, many participants speak about the sustainability of the market, primarily its leaders.

According to estimates, in IBS 2025 the market approximately retained the volume of 2024., Dmitry Ivitsky Director of the Commercial Software Support Department, IBS noted that the reason lies in the steady equilibrium of two opposite trends, and in the next couple of years the market volume will remain approximately at the current level.

'On the one hand, there is a process of import substitution and reduction of SAP use, on the other hand, due to a decrease in business activity and a trend towards minimizing costs, there is a growing demand for outsourcing as a tool for improving operational efficiency. " Dmitry Ivitsky, Director of IBS Commercial Software Support Department

Alexey Kondratyuk, Deputy General Director of Novardis, noted that despite the reduction in the number of market participants and the total volume of SAP sales, the financial results of 2025 in terms of support and development will remain at the level of 2023-24, and support services are concentrated with large players.

The stability of the SAP support market is also supported by business demand for the development of existing systems - companies are striving to quickly implement new functionality (short time-to-market). This directly forms for consulting companies a steady stream of projects to support and refine existing solutions. " Alexey Kondratyuk, Deputy CEO of Novardis

Dmitry Fedorochev, Director for the Implementation and Development of Corporate Information Systems (CIS) ITPS, believes that the stable period will last the next five years. At the same time, the transition of customers, primarily state ones, to Russian solutions will gradually take place.

Previously implemented systems continue to be used. When deciding to start projects, customers focus even more on assessing economic effects. " Dmitry Fedorochev, Director for Implementation and Development of Corporate Information Systems (CIS) ITPS

Dmitry Fedorochev called the main complexity of import substitution at the current stage the impossibility of a quick and inexpensive replacement of high-tech systems, while the business requirement "do the same as in SAP" is difficult to implement in some blocks.

A moderate increase in the volume of work on the maintenance of corporate information systems by the end of 2025 is stated in Dinord. According to Sergey Goryachkin, Operating Director of Dinord, the growth is not associated with the expansion of the SAP environment itself, but with the fact that companies are actively reorganizing their IT landscapes to meet the tasks of technological sovereignty. More Russian solutions are emerging, the role of integrations is increasing, infrastructure is becoming more complicated - all this requires deeper and more comprehensive support.

SAP remains part of the processes in place where finance and logistics have historically been built on it. In parallel, companies are developing domestic components, transfers to local clouds, new production and industry modules. In order for all these elements to work in concert, the scope of maintenance tasks is inevitably growing. " Sergey Goryachkin, Operations Director, Dinord

Sergey Goryachkin noted that the financial result of the market in 2025 reflects the increased complexity: more integrations, more regulatory updates, more caste, more requirements for sustainability. A year earlier, expectations were more cautious, but practice has shown that the transition to new technologies is progressing gradually, and it is during this period that support becomes especially significant.

We see a gradual 'de-preservation' of demand and a return of companies to planned maintenance work. It is too early to talk about tangible growth - the pace remains restrained due to macroeconomic factors and revision of investment priorities among customers. " Alexey Yudin, Head of SAP at GMCS

Results improved by 20%. There are more requests, and they have become more voluminous. Alexander Varfolomeev, Support Project Manager ALPE consulting

The negative forecast of previous years was based on such key factors as the policy of import substitution with the mandatory use of Russian-made systems in KII and government agencies, the gradual reorientation of Russian business to domestic ERP systems, and also took into account the shortage of qualified personnel capable of servicing SAP.

Some of the leaders acted as "market pessimists" at the end of 2025. For example, as a year earlier, Sergey Solomakhin, director of the SAP SIGMA solutions department, is true to his forecast.

Predictions remained unchanged. There is a steady trend of declining SAP market share. " Sergey Solomakhin, Director of SAP SIGMA Solutions

SAPRAN focuses on negative trends in the market. According to Andrei Mityukov, executive director of SAPRAN, the changes are structural in nature: if earlier corporations sought to hire SAP specialists, then at the moment this personnel is not enough to load.

IT began to offer its specialists to the market instead of the departed small companies and specialized integrators. " Andrey Mityukov, Executive Director of SAPRAN

The main focus of Russian companies using SAP software is now focused on stability, said Marina Ponarina, Development Director of WinByte. According to the expert, companies do not allocate significant budgets for the development of SAP solutions, as a result of which the reduction in new projects in 2025 amounted to 40%, while the technical support market decreased by 5-7%.

Companies should be cautious about minimizing their SAP support budgets, taking into account the fact that it will not be easy to return to a budget sufficient for a level of service comparable in depth and responsibility to what the vendor previously provided. " Marina Ponarina, Development Director, WinByte

For the next year or two, there is a lack of dynamics or weak negative dynamics in KORUS Consulting. According to Natalia Semichastnova, Deputy General Director of KORUS Consulting Group of Companies, in 2025 the dynamics remained negative in general.

'In the period 2023-24, there was a negative trend associated with a fairly massive transition of large companies with state participation to domestic ERPs. This year, with generally negative dynamics, the pace has slowed down, as most of those who planned import substitution have done so. " Natalia Semichastnova, Deputy General Director of KORUS Consulting Group of Companies

According to IBS, the number of SAP users in Russia continues to gradually decline. The rate of decline is about 10% per year, including in 2025. Companies that planned to quickly switch to domestic solutions have already completed the transition, the rest are either in long-term projects or are taking a wait-and-see attitude.

In large commercial companies, SAP remains the backbone of the IT landscape. According to our forecasts, they will be able to completely switch to Russian solutions no earlier than 2030. " Dmitry Ivitsky, Director of IBS Commercial Software Support Department

As the Dmitry Ivitsky director of the commercial software support department said, in IBS 2025 there were no large completed projects for full replacement of SAP, which could lead to a sharp drop in the number of users, and in the next 2-3 years, dramatic changes in the segment are not expected. As for the Russian representative offices of international companies, most likely they will continue to operate SAP.

The exact number of SAP business users in Russia in 2025 cannot be determined, since SAP officially ceased operations in the country in March 2024, which led to a decrease in SAP's share in the enterprise systems market to 30-40%. The decline in market share probably led to a decrease in the number of active users and this trend will continue in the coming years. " Natalia Semichastnova, Deputy General Director of KORUS Consulting Group of Companies

It is reliably known that the most significant reduction in the number of SAP users occurs in the public sector, among critical infrastructure companies and companies with government participation, but in this segment the main wave of transitions has already been completed.

For the private sector, the task of import substitution is not acute, and the financial and economic situation is not conducive to investment, so commercial enterprises continue to weigh new technological and geopolitical trends and serious practical difficulties of the transition.

Russian enterprises connect new sites, integrate additional processes, remove disparate work schemes and build connectivity between SAP and Russian systems. According to Sergey Goryachkin, Operating Director of Dinord, in this regard, the number of SAP users in large companies remains relatively stable, and in some places even grows slightly.

'We continue to support systems, but there is a smooth output of SAP functionality, somewhere faster, such as in the HR block, somewhere slower. As a result, there is a decline in SAP users. " Sergey Solomakhin, Director of SAP SIGMA Solutions

Market participants note that functional and technical (comprehensive) support remains a relevant area. Instead of working with many contractors, customers move to a comprehensive service model from a single window, prefer to receive services from time-tested integrator partners, or try to maintain internal teams as long as possible. Meanwhile, the number of SAP specialists is steadily, albeit slowly, decreasing.

"" Some of the highly qualified personnel work on projects abroad, some retrained to domestic products. " Natalia Semichastnova, Deputy General Director of KORUS Consulting Group of Companies

According to Natalia Semichastnova, the reason for the outflow of personnel from the industry lies in limiting the possibilities for the development of SAP systems in terms of functionality, since there is no way to purchase licenses for new components, implement upgrades to SAP S/4HANA, and new implementations are impossible. One of the consequences of this trend: overqualified specialists are increasingly involved in support. In addition, there is an increase in interest in outsourcing.

There is market stabilization and a gradual redistribution of competencies - customer teams are reorienting to technological independence and SAP routine support is outsourcing. " Dmitry Ivitsky, Director of IBS Commercial Software Support Department

Companies optimize maintenance costs by reducing investment. At the same time, point development and replication projects remain relevant, the development of systems continues in line with RPA - robotization of routine operations, integration of SAP solutions into a composite IT infrastructure using domestic platforms and solutions is being implemented everywhere. And in this part we can talk about the transition from narrow modular work to mature management of a multi-component IT landscape.

Companies operate in a hybrid IT landscape where SAP, Russian ERP components, industrial solutions and own developments live together... Over the past couple of years, companies have customized the ERP loop for their own operational processes and for a new architecture, where SAP works together with domestic systems. Now this caste is no longer perceived as a temporary solution, but has become a full-fledged part of operation and requires systemic support and development. " Sergey Goryachkin, Operations Director, Dinord

Integration tasks related to import substitution of peripheral solutions historically implemented on the basis of SAP come into focus. In fact, companies replace alienated contours around the kernel, preserving the main platform and avoiding deep changes in its architecture. Complete ERP core replacements are much less common. " Alexey Yudin, Head of SAP at GMCS

Due to the growing number of requests for hybrid architectures, businesses need specialists who are equally confidently guided in global ERP solutions and in domestic platforms, understand the dependence of systems on each other and can build a stable model of interaction in a complex architecture.

In parallel, the market focus is shifting from basic support to comprehensive technical stabilization and refinement of solutions. The requirements of the Federal Tax Service, electronic document management, industry standards, traceability, including labeling of certain categories of products - the volume of regulatory changes is growing, so compliance is of particular importance.

"It should be noted that SAP, even having left Russia, guided by the needs of subsidiaries of multinational companies, did not cut off their ability to receive updates to the requirements of Russian legislation in terms of finance and personnel management." Marina Ponarina, Development Director, WinByte

In 2025, the focus shifted from HR changes to the financial unit (VAT 22%) and related tax adjustments, the introduction of new mandatory standards (ETRN and other transportation documents). The trend will continue in 2026.

First, there will be a number of new product groups. Secondly, for beer and low-alcohol drinks (whose queue for labeling in 2026), the Single Window system will start working: Honest SIGN will begin to automatically send data to EGAIS. It is also worth paying attention to the processes of accounting for weight goods, for which the introduction of sample marking can create individual difficulties. " Alexey Kondratyuk, Deputy CEO of Novardis

Budget cuts make companies more actively use outsourcing and proactive support models (problems-management, reducing repeated incidents). Users may experience a more complex support cycle. Since the vendor does not have the ability to update, systems become more vulnerable to information attacks, so special attention is paid to analyzing vulnerabilities and ensuring information security when accessing and working with corporate IS.

Companies focus on system security management, request updates that include bug fixes, code optimization, and vulnerability closure. " Marina Ponarina, Development Director, WinByte

"Due to the departure of SAP from Russia, as well as other vendors on which SAP is based (databases, operating systems, virtualization environments, etc.), and the inability to update systems, many large corporate customers over the past 2 years have already faced degradation factors of their systems and, key, degradation of the security level of information systems." Andrey Mityukov, Executive Director of SAPRAN

According to Andrei Mityukov, executive director of SAPRAN, IT teams are doing everything in their power to reduce risks, but all workarounds have a cumulative effect and at a long distance inevitably lead to significant degradation and failures, both for natural reasons and due to malicious actions. Therefore, many companies are seriously thinking about import substitution.

'"The inability to use new standardized solutions inevitably leads to an increase in the share of own developments, and this always leads to a loss of quality." Natalia Semichastnova, Deputy General Director of KORUS Consulting Group of Companies

As for migration to alternative ERP environments, an interesting trend has been noticed on the market - the creation of clones of SAP solutions.

The main challenges of the year in the SAP support market are associated with the complication of environments and an increase in the load on support. What used to be one ERP system today is a collection of SAP, Russian ERP components, industry platforms, BI, integration services and self-written modules. Such a complex architecture requires a completely different culture of exploitation. Efficiency requirements are growing.

Adaptation tasks come to the fore - learning to work in heterogeneous systems, building unified user scenarios in a more distributed IT landscape. In addition, expectations are growing for the convenience of interfaces and the quality of integration between systems, which creates new requirements for support and solution architecture.

The use of SAP in Russia decreases gradually, but does not tend to zero. In the coming years, the market will live in a mode of stable operation and point evolution without "distortions" towards one type of services. At least at the moment, everything is in demand, but with an emphasis on ensuring technological independence and optimizing support costs.

The immediate development will show the prospects of the scenario of further consolidation and consolidation for the SAP support market in the Russian Federation.