Oracle is gone. Who will provide technical support to companies?

On March 2, one of the world's largest manufacturers software the American Oracle , Corporation announced the termination of all operations in. Russia Currently, not only sales software and services are suspended, but also the ability to use cloudy solutions. Due to the blocking of services, Russian users cannot access their, in the to data stored cloud. The company is still silent, whether existing licenses and service contracts will continue to operate. It is possible that their implementation will also be suspended.

In addition to the new licenses, customers regularly purchased software technical support services from the vendor. At the same time, customers could choose whether to receive support directly from Oracle or work with local partners. Information has already appeared about the closure of access to My Oracle Support, where companies could apply for support both directly and through external providers. Oracle has not yet clarified.

Now the Russian customers of the corporation, who have not switched to domestic software as part of the course on import substitution, have the main question - who will now provide technical support for Oracle solutions and how to ensure their operability during the migration period?

Oracle products have long been one of the main tools for Russian IT specialists in the segment of industrial DBMS, development of industry applications, ERP and CRM systems. Over the past few years, the drivers of the company's growth in the Russian market have been called hardware solutions and cloud services. Among the Russian customers of Oracle are enterprises of industry, metallurgy, oil and gas, mechanical engineering, banking, energy, telecom, and the public sector.

TAdviser has information about hundreds of Oracle implementation projects in the Russian business. Customers and contractors of the largest of them are represented in infographics.

From 2018 to 2022, Oracle products in Russia were introduced and delivered by such system integrators as Philosophy.IT, Nobilis.Team, Borlas Group, IBS, SIGMA, FORCE, RDTECH and other certified partners.

Support services for Russian companies are provided by First Line Technical Support Center authorized by Oracle. In total countries CIS , about 900 IT companies are partners of the vendor in Russia.

The technical support center for Oracle core technologies has been RDTECH for many years. The integrator provides first-line support services for both the vendor's technologies and business applications, without limiting the number of customers, and provides standard and advanced technical support to customers. The center provides expert advice, version updates and patch delivery, carries out preventive and emergency recovery support. Moreover, types of services can be provided both separately and comprehensively. The company can also purchase Oracle technical documentation in Russian.

The contract for standard and extended technical support of Oracle Primavera can be concluded with the Group of Companies "PMSOFT." The TP Center conducts consultations, assists in solving problems with software, provides necessary updates.

Positive Systems offers technical support for Oracle versions from version 11g and above, as well as support and support for Express Edition (XE).

The Oracle Utilities Customer Care & Billing (Oracle CC&B) own Competence Center is operated by SIGMA.

In addition to the standard TP, FORCE offers a package of its own extended support services, which includes dozens of types of work that are most in demand on the market. In early March, the company assured customers that despite the suspension of Oracle operations in Russia, it continues to provide technical support services in the same amount. Those who have contacted Oracle Global TP Center directly through My Oracle Support can also contact FORCE TP Center for critical issues.

The unified customer support service "Consist Business Group" provides services for support and development of information systems based on Oracle. The company launched an import substitution hotline to support customers in the functioning of current systems, partial and full-scale import substitution of software.

CRIC provides proactive and disaster recovery support for Oracle DBMS, first, second and third line technical support, audit and full support.

Standard support services and advanced services can be purchased from the Borlas Group Technical Support Center. The maintenance of Oracle in conditions of restrictions continues to be carried out by ITANGO. The customer can choose both administration outsourcing and extended technical support. ITANGO introduces 24-hour support for Oracle Database products, consulting on Oracle Fusion Middleware, Oracle E-Business Suite, Hyperion, Primavera, SPARC, SuperClaster and Siebel products.

Leaves provides standard and extended technical support services both in the Northwestern Federal District and throughout Russia. Extended support includes a number of additional services, the scope and conditions of which are set individually, depending on the needs of customers.