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CROC Cloud Services is an independent division of CROC, offering the market cloud services managed by B2B services and circulation products. The cloud provider specializes in hosting and supporting business-critical customer services. Services are provided on the basis of a proprietary platform, as well as a network of data centers with the highest level of reliability (Gold Certification of Operational Sustainability).
As of 2018, more than 300 customers trust the CROC cloud with their services.
Performance indicators
2022: Revenue growth by 20% to more than 5 billion rubles
The revenue of CROC Cloud Services in 2022 increased by 20% and exceeded 5 billion rubles, and the number of customers - by 23% to 821. Representatives of CROC reported this to TAdviser on April 27, 2023. New customers account for about 60% of revenue growth, they said. At the same time, the average monthly check for services increased by 10% and amounted to more than 500 thousand rubles, since the focus of the division remains large business of various industry segments.
Photo: CROC Cloud Services
Among the industries, retail (27.5%), banks (18.6%) and IT companies (11%) became the leaders in terms of share in the revenue of the CROC cloud. In addition, a significant increase in the use of cloud services was shown by the fuel and energy complex (15 times), insurance companies (2 times) and telecommunications and communications (2 times).
 | The assessment cloudy of the platform, management and technical support was 9.3 points out of 10, which confirms the high level of customer satisfaction, - said in a statement to CROC. |  |
In 2022, in connection with the departure of a number of companies from the Russian market and a change in supply and sales channels, CROC Cloud Services checked for reliability and began cooperation with more than 20 new suppliers. Specialists tested the products of 12 vendors of network and server equipment, data storage systems, including solutions from 3 Russian manufacturers. Now the company has the opportunity to provide cloud resources entirely on the basis of domestic equipment. In addition, the provider has updated the network infrastructure, increasing the stability and resiliency of the platform. It was also transferred to the OVN - Open Source solution for network virtualization, which allowed for greater flexibility in developing custom services and expanding the functionality of the cloud.
In the company "CROC Cloud Services" there are three significant trends that have changed the approaches of enterprises to the use of clouds during this period:
Firstly, the demand for IaaS (infrastructure as a service) increased by 66% and amounted to 60% of the total number of requests. Until February 2022, the main focus of customers was development projects that made it possible to quickly scale existing products or bring new ones to the market. In 2022, the main customer need was the construction of an IT infrastructure, often from scratch, and the transition to analogues of the solutions of departed vendors.
Secondly, the requirements for the speed of implementation of projects have significantly tightened. It was possible to reduce the time by developing standard approaches to localizing infrastructure and services, as well as more dense and integrated work with customers.
Thirdly, the interest of customers in managed services (PaaS) increased by 76 %. With their help, managers removed the routine load from staff and solved the problem of lack of qualified personnel. In this segment, the demand for DevOps consulting, deployment and support of Kubernetes clusters is especially noticeable . These services were in demand, primarily among retail, financial and insurance companies, as well as banks.
During 2022, more than 100 updates and changes were made to the platform, taking into account customer requirements and market trends. Among them are GPU as a Service, disk versions, startup templates and automatic scaling of instances, nested virtualization, its own Terraform provider, etc. In addition, the company began to actively develop the PaaS ecosystem and introduced 11 services aimed at working with various types of databases, their search, monitoring and analysis, load balancing, etc. This year, CROC Cloud Services intends to continue to focus on PaaS.
According to the company, for 77% of large businesses, one of the main requirements for moving to the cloud is ensuring availability. To provide it in the CROC cloud, 3 availability zones (independent data centers) are used. Moreover, the flagship data center "Compressor" was re-certified for compliance with Tier III - Gold Certification of Operational Sustainability. It has been working without downtime since launch - for more than 4,000 days, specified in CROC.
Also in 2022, CROC Cloud Services confirmed compliance with international ISO/IEC standards, which is designed to solve another fear of companies when moving to the cloud - data security. The Cloud CROC team received an FSTEC certificate, which confirms the highest (first) level of security of the cloud platform for processing any type of personal data. It allows you to fully satisfy the requirements of Law No. 152-FZ "On Personal Data." Thanks to this, clients, for example, from among medical organizations, can also work in the cloud. According to the company, over the past year, their interest in the CROC cloud has grown 1.5 times.
| | "The past year has been a turning point for the entire IT industry. We tried to remain an island of calm for our customers, and continue to follow our main mission: to allow the business to do business without wasting excessive effort and time on IT. And although there were many changes under the hood of the cloud, they passed as imperceptibly as possible for customers, "said Sergey Zinkevich, director of business development at CROC Cloud Services. - In 2023, we entered with confidence that we successfully coped with the outbreak of the crisis and adapted to new conditions. | |
According to the top manager, the main task of the company is to continue to develop its product in a balanced manner so that it meets the most stringent requirements of large companies, since for 55% of them, its reputation comes first when choosing a provider.
History
2023: Participation in TAdviser SummIT
Sergei Zinkevich, director of the KROKOblach Services business unit, will speak at a special session "IT in Retail/E-Commerce," which will be held as part of TAdviser SummIT 2023. Read more here.
2021
Revenue growth by 37% to 3.2 billion rubles
At the end of 2020, the KrokCloud Services business, an independent division of the CROC IT company, once again showed growth. The company's revenue increased by 37%, exceeding 3.2 billion rubles. The company announced this on April 27, 2021. The size of the customer base has crossed 550 companies, which is 32% more than in 2019. The average account for services and cross-sales in individual accounts also increased. This efficiency of the cloud direction is associated with the provider's course towards managed services, the popularity of which increased amid the pandemic, as well as an increase in customer focus, which made it possible to attract customers.
The CROC Cloud Services strategy in 2020 included, among other things, expanding the portfolio on top of the basic service - infrastructure as a service (IaaS). The provider has launched about ten products and services for customers aimed at improving the security of the IT infrastructure ( Web Appliance Firewall and Anti DDoS from the cloud, subscription backup), manageability and flexibility (Kubernetes as a Service), business process support (Big Data from the cloud). Also, the CROC Cloud Services team concentrated on the development of expertise in the field of consulting and managed services. Cloud projects are becoming technically very complex. At the same time, customers do not always have enough internal competencies and resources to correctly select the right solution architecture, migrate without downtails, and maintain the infrastructure at every stage of its life cycle. A qualified provider team comes to the rescue in these cases, ready to advise and solve problems in 24x7 mode.
The number of CROC Cloud Services employees also increased by the end of the year. As of April 2021, 115 people work in the state: developers, engineers in infrastructure operation and service support, account managers and sales. These are unique and often narrow-profile specialists who accumulate 12 years of experience with infrastructure, applications and their adaptation in the cloud.
Work continued on the technical component of the CROC Clouds. It was conducted in three directions: strengthening reliability, increasing performance and expanding platform functionality. In 2020, the provider completed the upgrade of the hardware infrastructure, choosing the system as the base. Dell Technologies The bet on the equipment tested over the years made it possible to achieve fault tolerance and stability of the CROC Cloud. In addition, about 200 high-performance units were purchased servers for the growing requests of current and future customers. To increase the speed of the systems placed in the cloud, the specialists of CROC Cloud Services tested the line, processors Intel chose the most suitable solution from them and conducted a number of additional customizations. As a result, the cloud has accelerated tens of percent of performance-demanding applications such as. 1C For the convenience of CROC Cloud users, 79 changes were made to the platform in 2020. These include the ability to connect virtual machines to several subnets, tagging, creating a disk image without stopping the virtual machine, automatically restoring the Kubernetes cluster master node in the event of a failure, expanding the capabilities of Terraform, improving the console web interface.
| | The pace of development of CROC Cloud Services exceeds the growth of the Russian cloud business. For us, this is confirmation that we have chosen the right strategy and tactics and are following them. Meanwhile, we keep our finger on the pulse and at any time are ready to adapt to changing conditions and help our customers adjust to them. A striking example of this is work in a pandemic, when many of our customers are faced with an increase in the load on information systems and the need for additional computing resources, - said Maxim Berezin, director of business development at CROC Cloud Services. | |
Maxim Berezin on the economic feasibility of clouds
In June 2021, Maxim Berezin the director of business development CROC Cloudy services, spoke about the economic feasibility: clouds what factors need to be paid attention to. More. here
Why backup has become especially relevant for business in a pandemic
Why backup it became especially relevant for business pandemic in April 2021, said the Sergey Zinkevich director of service development services CROC Cloudy. Read more here.
2020
Veritas Subscription Services in Russia
On July 23, 2020, CROC Cloudy Services announced that it was the first Russian cloudy provider to join the partner program - Veritas a global provider of solutions for and. protection Under the data management terms of the program, IT the business unit-company will CROC provide services, including a solution for backup NetBackup, by subscription.
Previously, users of Veritas products in Russia acquired the rights to licenses in ownership, which significantly increased the initial cost of deploying infrastructure in the cloud. Once the subscription usage service is started, customers can manage deductions flexibly. For example, using NetBackup, they will back up exactly as many systems as necessary at the moment, and independently determine the duration of the service. Such a scheme is in demand by companies that prefer to strictly control service costs and are flexible in managing infrastructure.
The subscription backup service can be used in several scenarios: to back up data already hosted in the CROC public cloud, to create a backup site based on the CROC Cloud and as part of a multi-cloud infrastructure that includes IaaS, leased equipment and local customer resources.
Launch Arenadata DB-based Big Data Analytics Cloud Service
CROC Cloudy services in partnership Arenadata with launch a technology-based service. With Big Data the help cloudy of the system Arenadata DB , large companies will be able IT infrastructure to process relevant and complete data services and improve customer experience without significant investments in their own. This became known on February 11, 2020. More. here
2019: Revenue growth by 45% to RUB 2 billion
On May 28, 2020, it became known that KrokCloud Services summed up the financial and technological results of 2019. The revenue of the business unit of the IT company "CROC," excluding colocation services, exceeded 2 billion rubles. This is 45% more than in the previous year. The management of the cloud provider considers the reasons for success to be the growing confidence of customers who see CROC Cloud Services as a reliable partner, as well as improving the client service, strengthening expertise, and developing the product portfolio.
The number of customers increased by 30%, exceeding 400. The industry distribution has not changed significantly. Still, just over half of the revenue comes from financial institutions, retail chains, light industry. But every year in the structure of clients of CROC Cloud Services, the share of IT companies using the cloud to develop products and provide SaaS services, as well as marketplaces and aggregators is growing. At the end of May 2020, about 30% of companies can be attributed to this category of CROC Cloud Services customers.
Cloud provider customers in more than half of cases use a full stack of technologies and services based on the cloud DPC , and not single services. For example, in 2019, the number of projects related to managed services increased, interest in additional services such as Managed Infrastructure Kubernetes and as a service increased. To meet the growing demand, Croc Cloud Services has expanded its product portfolio. In addition to the mentioned cloud service for managing containers, the provider has launched a cloud analysis service from the big data cloud. As of May 28, 2020, one major foreign one is already using it. retailer In addition, the provider began to provide additional services via (information security WAFaaS - protection of web applications, protection against -). DDoSattacks
consulting The examination "CROC Cloud Services" is in demand. In large projects, the cloud provider analyzes the operation of infrastructure, IT systems business processes and the client. Builds the concept of development for several years to come, taking into account the customer's business strategy, and offers sound financial solutions to increase flexibility and efficient IT utilization. In particular, he took this path, SBI Bank which, after an audit, transferred 90% of all critical business services to the CROC Cloud.
The competencies of "CROC" Cloud services in the field of creating private clouds and hybrid infrastructures have intensified. The use of dedicated equipment as part of a large cloud project has become one of the trends in 2019. Companies with HaaS (Hardware as a Service) provide critical business services and Category 1 and 2 storage while reducing IT costs in parallel. For example, one state organization now places a fund control system in a virtual environment based on the CROC data center. Thanks to this, the client optimizes IT costs and works with personal data of citizens in accordance with the requirements of regulators.
The development of the Cloud Krok technology platform is not suspended CROC. Due to the architecture designed by business unit specialists back in 2009, it becomes possible to integrate with a large number of open source products and proprietary solutions. In 2019, the full-time employees of the cloud provider released services for monitoring the work of administrators and a system based on neural networks to track the download of virtual machines. They help, against the background of an increase in the client base, to automatically control the technical parameters of the services provided and improve the quality of service with the same number of employees.
In addition, in 2019, the hardware of the CROC Cloud was significantly modernized - an upgrade was carried out for 70% of the entire infrastructure. At the same time, another type of disks based on a software-defined solution has been commissioned, with the help of which clients can independently establish the boundaries of possible resource performance and thereby increase the transparency of their use and manageability. Also in 2019, the transition to began. processors Intel This allowed you to increase performance by 30% servers and provide convenient work with high-load applications such as. 1C By the end of 2020, a large-scale replacement of outdated computing equipment with systems is planned. Dell EMC Thanks to them, the fault tolerance of the cloud platform will increase.
The data center ecosystem, on the basis of which the provider's cloud services are provided, was replenished in 2019 with two partner data centers: in Istanbul and Udomla (Kalininsky data center).
| | The transformation of the cloud business "CROC" is a non-stop process. We constantly look for growth points and analyze our strengths and weaknesses to become even more useful to customers. The scale of the activity is growing, as is the complexity of the tasks that customers transfer to us. It obliges us to constantly improve. And the growth of our competence does not go unnoticed. Users of Croc Cloud Services ask us for advice, realizing that we serve as a business partner who shares his experience and knowledge to achieve joint goals, reported Maxim Berezin, Development Director of CROC Cloud Services.
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