Global Bilgi

Global Bilgi is an international outsourcing contact center. It is part of the Turkcell Group, whose financial annual turnover is 9.4 billion. dollars The headcount is more than 13,000 employees. The company provides its services in four countries -,, of the Russian Federation To Ukraine Turkey and. In terms of Germany size, Global Bilgi is among the first 5% among outsourcing contact centers in countries, Europe the Middle East and. Asia

In the CIS, the company began its activities in October 2008, opening its first sites in Ukraine, since 2011 the company entered the Russian market.

In 2011, Global Bilgi became the first in the nomination "Best Outsourcing Contact Center" at the world Top Ranking Performers competition, which is held annually by the community ContactCenterWorld.com. At the same competition in the summer of 2012, Global Bilgi among 120 participants took an honorary 3rd place in the nomination "Best Sales Campaign," and in 2013 received the title of Best Outsourcing Partner in EMEA.

History

2023: Sale of Global Bilgi to French holding NJJ Capital

At the end of December 2023, the Turkish telecommunications company Turkcell announced the sale of Ukrainian assets to the French investment group NJJ Capital, which is owned by billionaire Xavier Niel. The perimeter of the deal included Lifecell, Global Bilgi and Ukrtower. Read more here.