HENDZ holding (Russian service company)

The HENDZ Holding company is a participant of the Russian market of services of comprehensive technical support of multivendor terminal networks. Among clients of holding there are private and national banks, retail networks, operators of networks of payment terminals and the vending equipment.

Information on HENDZ company – the company of the Russian market of services of technical maintenance and development of multivendor terminal networks. HENDZ is one of service networks, performing service support of thousands of bank devices, including ATMs and information payment terminals and also POS terminals of different producers in all territory of the country. The service covering of HENDZ covers more than 900 cities of the Russian Federation. HENDZ provides full range of services in the field of technologies of bank self-service: service maintenance and repair of banking terminal networks of different type and the equipment of different producers, sale of ATMs, information payment terminals and other specialized bank equipment, professional complete solutions on creation and operation of terminal networks, the multivendor software for ATMs of all existing models.

The company can repair practically all significant parts, both mechanical components, and electronic: prezenter, peak modules, card readers, monitors, power supplies, bill acceptors, controllers and many other things. The broad spectrum of the used technologies allows HENDZ to offer individual working conditions for each specific organization when accounting scales of its branch network: creation of a stock of spare parts on exchange, the redemption of faulty blocks, an opportunity for work without prepayment, fixed cost for the period of validity, upgrade of CRT monitors to LCD and many other things. The staff of highly skilled engineers of the company has all necessary knowledge and experience, locates the various professional repair and diagnostic equipment and also the modern certified software. In addition, all services in repair of modules are affected by a guarantee for a period of half a year. One of the main advantages are terms of repair which are from 1 to 3 days depending on complexity of work. Separately It should be noted that for acceleration of maintenance of the ATM during the urgent requisition, the company can provide the operational spare part from available. Besides, the HENDZ company took care also of comfortable conditions of interaction for clients: specialists of the company can independently take away faulty modules at office of the client and provide delivery of new. At the same time delivery of spare parts within Moscow and the Moscow region is performed at the expense of HENDZ.

History

• 2003. The beginning of work in the field of maintenance of terminal networks.
• 2007. After merge of a number of local service companies, "The Russian service company" which became the largest player in the market of services was formed.
• In 2009 "The Russian service company" together with specialized company "Modern Bank Solutions" was included into HENDZ holding which headed for providing complex delivery services to clients and service support of terminal networks, placing emphasis on a multivendornost.

HENDZ: Digits and facts

• Market share of service of the self-service devices (SSD) in the Russian Federation - more than 30%
• Service covering - 700 cities of the Russian Federation
• Branches in the cities: Kemerovo, Samara, Rostov-on-Don, Khabarovsk, Yaroslavl
• Service-Desk in mode 7х24х365