Hermes Network of points of issue

Network of points of issue Hermes

Network of points of issue Hermes – one of players of the Russian market of delivery and issue of orders of online stores. The company is included into the all-European network Hermes Europe – the international delivery service working at the market of services in the field of supply, transport logistics, electronic trading, processing and delivery of consumer goods.

Based on experiment on creation and implementation of services and network management of points of issue of Hermes Europe and also on experience in area of express transportations of sendings, Hermes Russia offers players of the Russian market of remote trade and their buyers of a delivery service, issue, return and acceptance of payment of goods. The arrangement of points of issue of Hermes in close proximity to intracity pedestrian flows, transport corridors and also socially important objects and stops of public transport provides to users of Hermes services freedom of choice of the place of obtaining orders. The schedule of work of points of issue focused on comfort of the receiver does service attractive to consumers with a dynamic rhythm of life, residents of megalopolises. Under the Hermes brand more than 485 points of issue of orders of online stores in 144 cities of Russia work.

Hermes Cargo

The Hermes LLC company offers delivery services, to storage and processing of loads.

Services:

• Consolidation of a load (storage up to 7 days is free)
• Safe custody of a load
• Additional packaging and marking
• Fence and delivery of a load according to the scheme "door door"
• Multi modal transportation of goods
• Cargo delivery by fast trains
• Handling works in a warehouse
• Cargo insurance

Hermes Russia

Information technologies in Hermes Russia

2017-2018

Provide growth of business in 2018: growth of business by 50%, the number of PVZ by 100% (till 1500)

In the company developed own solution for PVZ on the basis of webtekhnology:

• The adaptive system working at any platforms, browsers and devices;
• Fast system deployment and its updates on new PVZ;
• Cut down expenses on development and maintenance of a system ~ 100 times;
• There is no more need for use of the shipping documentation.

• Implemented Share Point for increase in efficiency of interaction of employees
• The module is developed for fast integration of online stores at CMS Bitrix,

development of modules for other popular CMS systems for IM is planned

• There is a development of the new website of the company adaptive for any devices
• Development of means of communication with clients via messengers is planned
• Electronic approval of agreements of partners is implemented
• Need of implementation BI/ is estimated Big Data

Expense optimization on IT

• Define precisely what business needs for IT services and SLA and to reduce those which will not influence business processes.
• Set control of expenses, a continual loop of optimization.
• Review of agreements
• Consolidation of purchases (between the companies of group, on time) for receiving economy from scales – 20%;
• The order of services with SLA required to business – 20%;
• Signing of the contracts according to the scheme "open book", post-payment.
• Management of IT of assets and optimization of their use
• Development and deployment of standards on HW/SW (decrease in TCO, economy at scales) – 20%;
• Implementation of "economic" solutions for management of IT of assets (Lansweeper Ave.) – 20%;
• Optimization of use of licenses (version control, freeware software, etc.) – up to 10 times.
• Consolidation, centralization and virtualization of IT infrastructure and applications
• Decrease in TCO, effective use of capacities, increase in fault tolerance, data protection, protection of business against withdrawal of IT of the equipment and data – more than 20%.
• Outsourcing
• Outsourcing of IT services or IT of personnel (for Service Desk, experts in the directions – economy ~ 2-3 times
• Outsourcing of the qualified IT of personnel under projects (project managers, software developers, business analysts, etc.) – economy ~ 3 times.
• Use of hyper convergent infrastructure (10-20%).

History

2019: The agreement with Sberlogistika on issue of sendings in 1635 points

On December 16, 2019 Sberbank reported that the logistic company "Sberlogistika" expands network of points of issue of sendings in cooperation with federal network of offices of delivery Hermes Russia. Read more here.

2015

Since August, 2015 Hermes in Russia became 100% the Hermes Europe enterprise. Otto Group companies in Russia were still and remain key clients of Hermes company in Russia in 2015.

Last financial year of Hermes Russia successfully developed the direction of rendering services to the companies of the market of e-commerce. In 2015 the volume of the delivered sendings of the companies which are not a part of Otto Group Russia grew by 30%. Key factors of success became integration of the international known brands, such as La Moda, Avon, Decathlon and Kiabi and also fruitful development of the relations with the current large customers of the company.

Growth of Hermes in the Russian market, compliance to high requests of the international companies and leaders of the Russian e-commerce market became possible due to high-quality provision of services, implementation of new services and to unique developments of the company in IT sphere.