InfoQubes InfoQubes
Since 2011
Russia
Central Federal District of the Russian Federation
Moscow
127521, Oktyabrskaya St., 72.
Top managers:
Linyuchev Pavel Valentinovich
InfoQubes – developer and the supplier of tools and technologies for processes of the analysis of Voice Of Customer (VoC) and Voice Of Employee (VoE) of different sources of unstructured data (texts and a voice).
2020: Standard of quality evaluation of work of staff of contact centers
The companies 3iTech also InfoQubes provided the instrument of increase in business performance in April, 2020, having developed the standard of quality evaluation of work of staff of contact centers. Approach assumes use speech technologies and speech analytics. The technique, parameters and model of assessment are integrated with the platform 3i TouchPoint Analytics.
The main advantage of the standard developed 3iTech – its communication directly with key performance indicators (KPI, Key Performance Indicators) personnel. Metrics which the companies use now only indirectly reflect work of employees. The new standard of quality evaluation demanded development of a technique, introduction of parameters and index creation of efficiency of service (Service Performance Index, SPI).
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