KliK systems

Products, solutions

The main product of the company is the platform Klient-Communicator (KliK™⁾ - a software package for visual design and adaptation to the customer's requirements of corporate information and analytical systems () PUSSYCATS and data warehouses based on the concept. The CRM delivery includes a set of tools for self-configuration of the solution, reports, interfaces, access rights, integration with 1C

KliK Systems Products

• this is a line of ready-to-use CRM solutions
• this is the development of configurations to order

Services

• evaluation of CRM automation project or ERP enterprise management system
• development of technical assignment for implementation of ACS
• creating a new solution or setting up one of the basic solutions for the specifics of the customer's tasks
• training of users and administrators
• integration of CRM or ERP system with other software (e.g. 1C) and hardware (e.g. PBX, barcode scanners, etc.)

Partner network

The company "Systems" KliK "is represented in all regions of Russia, Ukraine and Belarus. BMicro partners are trained and certified. A number of ready-made solutions on the Klient-Communicator platform have been developed by partners.

History

The KliK System Company is founded 03.03.1999.

In parallel with the development of the Klient-Communicator, which was originally a CRM system for automating customer relationship management, the KliK Systems company has also produced another product since 1999 - the Red Director financial organizer, designed to plan cash flows. A few years later, due to the active development and connection of new modules, the Klient-Communicator became an integrated management system, including the capabilities of the financial organizer "Red Director" (the development of the CD was discontinued since 2009).

In addition to developing software for automating the enterprise management system, Sistema KliK is engaged in publishing. So translated from foreign languages ​ ​ and published several books on the organization of management, financial planning and the concept of CRM.

2015: "KliK Systems" in the TOP ratings of TAdviser

On October 29, 2015, the analytical portal TAdviser published a rating of the TOP-12 largest system integrators of CRM systems. The KliK Systems company, the developer of the KliK platform and CRM solutions based on it, took 11th place in this rating. In the TOP-10 of companies in terms of the number of projects implemented, KliK Systems took fifth place.

From the implementation projects CRM of KliK and the development of individual automated enterprise management systems, the company's revenue in 2014 increased by 58%.

TOR-12 Ranking Table (2015)

The rating was prepared by the analytical portal TAdviser based on the results of the CRM 2015 review based on information on the income of CRM systems system integrators and the TAdviser CRM project database as of September 2015. Almost 2 thousand implementations were recorded in the portal database.

TOR-10 Ranking Table (2015)

According to the TAdviser Report, in 2014 the Russian CRM market (licenses, support and implementation services) grew by 10% and reached 9 billion rubles. Growth could have been greater, however, the market dynamics were influenced by the difficult economic situation at the end of 2014, as well as the growth of exchange rates, due to which licenses for foreign solutions became more expensive for Russian customers.

Another factor in reducing dynamics is a reduction in the number of large projects. KliK Systems was among the participants in the TAdviser portal rating due to the high quality of KliK products and the well-deserved recognition of more than 8 thousand customers. CRM on the KliK platform - flexible and scalable solutions for effective management of key business processes of the company, allowing you to quickly implement and integrate with any information system and services. All configurations of the KliK platform have a single logic, interface and database structure, and thanks to the constant functional improvement of CRM systems, users are provided with an intuitive and ergonomic interface, a powerful analytical unit and modern tools for working with customers, partners and colleagues.

• CRM "KliK. Management "is an optimal solution for comprehensive business management of service, production and trading enterprises, with many settings for adaptation, with the ability to add reference books, additional fields to cards, etc. The system optimizes work with customers and suppliers, automates the sales unit, allows you to calculate salaries for employees according to KPI, has a powerful analytical unit.

• CRM "KliK. Sales "is a completely ready-made solution for automating sales (leads, deals, sales funnel, analysis of marketing impacts, contracts, invoices, structured product catalog, price lists, receivables), which allows you to reduce up to 60% of employee time on typical routine operations.

• CRM "KliK. Trading "- a solution for FMCG suppliers and equipment, retail and distribution. Customizable and extensible IT product, with unlimited customization options. The CRM system is designed to manage the customer base and sales, allows you to maintain several warehouses, quantity accounting and cost accounting by batch.

• CRM "KliK. BTL Agency "is an industry solution for automating the business of advertising, marketing, promotional and BTL agencies. Improves the quality of the company's services, increases sales, reduces the time spent working with the promotional personnel base, provides reliable management reporting.

• CRM "KliK. Printing "is a specialized solution for trading companies that focus on customer focus and long-term relationship with customers. The system can be adapted to the specifics of the company's business processes, including the technological features of calculations and production.

• CRM "KliK. Special equipment "is a powerful solution for service centers, suppliers of special equipment and equipment that have a long cycle of interaction with customers. Optimal for service and supply support departments, from customer requests to control warranty terms and after-sales service.

The Web-Key cloud solution is not just a variant of the CRM interface, but a full-fledged tool that allows you to adapt the system to business tasks, create data views and functional sets for various groups of users.

Experts of the TAdviser portal in the CRM 2015 review noted: one of the most notable trends of recent times - import substitution, was reflected in the CRM market. Moreover, if in business the main reason for the transition to domestic solutions is the financial side, then in the public sector political motivation matters. Also, over the past few years, there has been a tendency to increase the mobility and socialization of CRM, cloud systems, integration of CRM with other services, expansion of analytical functionality, etc.

Igor Rykov, director of KliK Systems, noted: "With the depreciation of the ruble, the introduction and maintenance of foreign software has increased sharply in price, therefore, in the issue of choosing a supplier of the CRM system, customer companies are increasingly inclined in favor of a domestic manufacturer. Despite the crisis, KliK Systems invests in the development of software products and continues to strengthen its competencies in the field of comprehensive business automation. For example, the KliK platform provided even more tools for configuring the system with internal tools and designers, in order to reduce the application of development in CRM implementation projects . Of course, integration and specific reporting tasks remain development tasks, but 70% of all customer needs can be implemented by standard scalable platform functionality or internal CRM configuration tools. "

External references

• KliK Users and Bmicro Partners Forum
• Partnership with BMicro