Outsourcing 24

"Outsourcing 24" ensures smooth operation of IT systems and helps clients to lower operating and capital expenditure. The company covers more than 500 cities of the Russian Federation, has more than 300 successfully implemented projects in the different industries, more than 400 certified engineers, two own IT laboratories. "Outsourcing 24" renders services to the enterprises of large, medium and small business and also is engaged in support of IT infrastructure of offices of the geographically distributed companies.

Are among priority activities of the company: service of computers, networks and systems, service support and repair of the equipment, support of business applications, lease of the equipment and software, other services in service of IT infrastructure.

The company services such clients as Transtelecom, VimpelCom, Moscow Cellular Communications, Coca-Cola, the Pension Fund of the Russian Federation, Fund of assistance to financing of small business of Moscow, Eltempo, Rust Ink. and many others.

The key facts about activity of the company:

• more than 500 cities of the Russian Federation
• more than 300 successfully implemented projects
• more than 400 certified engineers
• service of 24/7 customers
• The company solves 90% of problems of IT infrastructure in 1 hour
• small failures are eliminated in 15 minutes
• up to 70% of accidents are prevented before the customer announces them
• has certificates of ISO 20000 and ISO 9000
• "ASTER" consists in Association of strategic outsourcing
• enters number 100 of the largest of the IT company of Russia (according to the rating of CNews 100)
• one of the largest suppliers of IT for banks and telecom operators (according to the research CNews Analytics)

Performance Indicators

2011

The total revenue of the company was 914,731,852 rubles. In comparison with 2010, it increased almost by 25% and exceeded a last year's indicator for 181,991,852 rubles. The greatest shares of revenue "Outsourcing 24" made income from project implementation in the field of telekomunnikation – 28.2%, the industries – 22.5% and finance – 16.1%. "Outsourcing 24" earned the remained 30% of revenue when rendering services to the transport, energy and oil and gas companies.

The general share of revenue of regional offices "Outsourcing 24" made about 60%, the basic income of the company was brought by projects in Moscow, Yekaterinburg, St. Petersburg and Krasnodar. In 2011 the company continued cooperation increase with the large geographically distributed companies. For such companies it is important to get support of all the branches "from some hands" which Outsourcing 24 can offer more than in 500 cities of the country. Also services of outsourcing of printing with payment for the number of the printed copies, service of jobs of large offices and administration of a server framework of the company enjoyed popularity.

Among customers of small business such services as service of all office equipment – computers, servers, network of a printing equipment, etc., support of business applications and also lease of the equipment and the software enjoy the greatest popularity.

2010

The volume of the equipment serviced "by Outsourcing 24" in 2010 grew more than by 40% in comparison with 2009 and exceeded an indicator in 200 thousand units. According to the company, it is connected as with growth of popularity of model of outsourcing among Chief information officers and the business management, and the offer "Outsourcing 24" more advantageous conditions, including on service of difficult geographically distributed IT systems.

The most demanded in 2010 became transfer on service of all IT infrastructure of offices of the multifilial companies, says "Outsourcing 24". For 70% of such companies it was important to get support of all the branches "from some hands" which "Outsourcing 24" offers more than in 500 cities of the Russian Federation. At the same time, the interest of representatives of small business in IT outsourcing services considerably grew. The number of such addresses in "Outsourcing 24" in 2010 doubled in comparison with 2009.

In general more than 80% of customers "Outsourcing 24" prolonged service contracts in 2010, including MegaFon, VimpelCom, Russian Standard, Eltempo, Frutonyan and many others, reported in the company.

The CNews Analytics agency published in October, 2011 the rating of the largest suppliers of IT for telecom operators. The rating made according to the results of the research "Telecom in Russia 2011" included 30 Russian companies including "Outsourcing 24". It is the only specialized outsourcing company which became one of the largest IT - suppliers in the Russian market of telecommunications. The rating is taking into account contrastive analysis of revenue received from project implementation in the field of communication and telecommunications. According to a research, in 2010 revenue of Outsourcing 24 company received from projects in the telecommunication sector made 205,167,000 rubles, these are 28% of the general profit of the company. On this indicator Outsourcing 24 bypassed a number of large Russian system integrators. "Representatives of the market of telecommunications are one of the most active consumers of IT solutions and In the telecommunication sphere clients Outsourcing 24 are such companies as Volgograd-GSM (a brand of SMARTS), VimpelCom (a brand Beeline), Moscow Cellular Communications (SkyLink brand), Regional Digital Telecommunication Company, etc.

Outsourcing 24: Franchisee

Outsourcing 24 announced in February, 2011 start of the large-scale All-Russian program "Outsourcing 24: The franchisee" also invites to cooperation the regional IT companies interested in expansion of business in the direction of IT outsourcing. "Main objective of the program "Outsourcing 24: The franchisee" - to make available the high level of Outsourcing 24 service for the companies of all regions. Moreover, thanks to the program our geographically distributed customers will be able to receive high-quality service of all branches at even more beneficial prices", - Zaletsky Pavel, the CEO notes Outsourcing 24.

Program "Outsourcing 24: The franchisee" will allow regional service companies to increase quickly enough sales and to reach works with customers new level, namely to increase the speed and customer service quality, to improve technologies of sales, to expand a service package, to offer the most competitive prices in the region.

Outsourcing 24 will help partners to raise the service level of clients thanks to building of business processes in compliance with ISO standards 20000 and practicians of ITIL/ITSM. Partners will be able to accept round the clock requests of clients by forces of dispatching service "Outsourcing 24" and also to automate registration and accounting of requests of clients in the full-function Service Desk system. Also, all regional representatives will be able to solve the most complex problems of clients, thanks to support of lead engineers Outsourcing 24, to access to resources of spare parts depot and IT laboratory of the company.

Advantage to partners of the program "Outsourcing 24: The franchisee" is the fact that everyone will acquire exclusive rights on service of local customers "Outsourcing 24" in the region and also exclusive conditions for subcontracting on service of branches of big customers "Outsourcing 24". At the same time, the partner should observe completely technology, standards and requirements "Outsourcing 24".