Regional Management Center (SDG) of the Moscow Region

The Regional Management Center of the Moscow Region provides operational interaction between ministries and departments, excluding additional bureaucratic levels, and helps to quickly solve the problems of residents.

History

2022: Help with solving more than 6.2 million problems of residents of the Moscow region

Since the start of its work at the end of 2018, the Regional Management Center of the Moscow Region has helped solve more than 6.2 million problems of the region's residents. This was announced on December 29, 2022 by the press service of the Ministry of State Administration of the Moscow Region.

"The SDGs of the Moscow Region are 122 employees and 30 departments that work out about 50 thousand requests from residents every week. The center receives requests from all over the region from different channels: the Dobrodel portal, social networks, the governor's hotline and departments, "said Nadezhda Kurtyanik, Minister of Public Administration, IT and Communications of the Moscow Region.

The concept of the SDGs: "We know everything, we solve it quickly, we do not allow it" allows you to quickly identify points of tension, track the dynamics of processing complaints and control the quality of their solution.

"Residents are worried about different things: the condition of roads, garbage, landscaping, courtyards and playgrounds, parks, the work of educational institutions. And for every life situation, the SDG finds an executor and monitors the quality of the solution, "added Nadezhda Kurtyanik.

The SDG constantly receives guests, conducts excursions and openly shares experience. Throughout its work, the SDG received about 400 delegations.

2021: Over 450,000 problems solved in a year

Since the beginning of 2021, more than 450 thousand problems have been solved in the SDGs of the Moscow Region, which were reported by residents. Weekly, the Regional Management Center helps to work out about 10 thousand questions. This was announced by the Minister of Public Administration, IT and Communications of the Moscow Region Nadezhda Kurtyanik.^[1]

2020: Main areas of work

As of January 30, 2020, the SDG was an interdepartmental working group consisting of 30 relevant departments of the Government of the Moscow Region. The total number of employees was 122 people.

The main areas of work are determined by the following blocks: medicine, education, social protection, roads and public transport, public services, housing and communal services and garbage, ecology, construction, security, media, national projects. On average, about 10-12 thousand messages are received from residents every week, the most frequent are issues related to roads, garbage and courtyards.^[2]

In January 2020, President Vladimir Putin visited the SDGs. Following the visit, he instructed to introduce such a system in all regions of the country.

2019: SDG Composition and Main Objectives

According to the Decree of the Government of the Moscow Region of December 10, 2019 N 942/43, the SDGs of the Moscow Region include:

• Situational Center of the Governor of the Moscow Region and the Government of the Moscow Region, designed to ensure the activities of the Governor of the Moscow Region and the Government of the Moscow Region;
• SDG information preparation rooms designed to ensure the operation of operational and analytical groups;
• SDG hardware, including a specialized software and hardware complex for information processing and collective display, SDG telecommunication infrastructure, information protection system;
• information systems used to collect, process, analyze and present information.

The SDG is designed to solve the following main tasks:

• ensuring the collection, processing and analysis of information characterizing the socio-political, socio-economic and information spheres of activity of the Moscow Region, necessary for the planning, preparation and adoption of management decisions by the Governor of the Moscow Region and the Government of the Moscow Region;
• monitoring and analysis of the current situation in the Moscow region, as well as forecasting its change;
• monitoring the implementation of plans and programs, as well as the achievement of targets;
• providing information support for decision-making, holding meetings in person and remotely at the federal, regional and municipal levels;
• providing protection of information processed in SDGs.^[3]

The Ministry of Public Administration, Information Technologies and Communications of the Moscow Region is determined by the central executive body of state power of the Moscow Region, which is developing a unified technical policy in the development and operation of the Moscow Region Regional Management Center.

2018: Getting Started

The Regional Management Center of the Moscow Region began its work on December 29, 2018. It was created in pursuance of the Decree of the President of Russia on the formation of a system of distributed situation centers operating according to a single regulation of interaction.

The concept of the SDGs is in three stages. The first stage involves the creation of a heat map of problems, the identification of tension points and the display of dynamics on issues of concern to residents of the Moscow region. The second includes prompt communication of problems to the performers and their high-quality solution within the regulated time frame. The third implies preventing similar problems in the future.

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