SweepMe (Kudapopomyatou)

History

2025: Ratings and Fraud Protection System Launched

SweepMe has launched a ratings and fraud protection system that provides an objective assessment of performers and customers. The rating mechanism eliminates cheating and increases trust between platform users. The company announced this on March 6, 2025.

SweepMe is a technology platform that connects customers and professional cleaners. The service uses a microservice architecture and a PWA interface, which provides flexibility, scalability and ease of use. Main technological solutions:

• Backend: Laravel (PHP), Python, RabbitMQ, Redis, PostgreSQL with replication, Kubernetes.
• API: REST API for interaction between services.
• Frontend: PWA (Progressive Web App) with SPA support.
• Integration: Payment gateways Tochka Bank, T-Bank, SBP, geolocation services Yandex.Cart.
• DevOps: CI/CD on GitLab, monitoring via Elasticsearch, Grafana, Prometheus.

SweepMe automates the selection of performers: verified cleaners receive applications and can respond to them in real time. The algorithm takes into account the price, availability and geolocation of the performer.

Prior to the implementation of the system, the rating of performers and customers depended on subjective feedback. This created the risk of artificial cheating and unfair competition. Now SweepMe has an automated rating mechanism that eliminates the influence of the human factor:

• The rating of cleaners now takes into account not only reviews, but also confirmed orders, stability of work and response speed.
• The customer rating is formed on the basis of the order history, the correctness of applications and timely payment for services.
• The platform has implemented KYC verification of performers and selective customer verification.
• Fraud monitoring algorithms analyze abnormal patterns of behavior and prevent fraud.

Thanks to these changes, the ability to artificially increase ratings is excluded, and customers and performers can trust the platform when choosing a partner.

Transparent ratings and a verification system allow SweepMe to become not just an aggregator, but a quality standard in the Russian cleaning services market. Expected:

• Growing trust between customers and performers.
• Stimulating fair competition among cleaners - in the first positions there will be professionals with a confirmed reputation.
• Attracting corporate clients (B2B) for whom transparency and reliability of contractors are important.

SweepMe plans to expand the dynamic pricing system based on demand analysis and introduce machine learning for predictive selection of cliners. We also consider the possibility of integration with the CRM systems of cleaning companies, said Maria Nagibova, CEO of SweepMe.

SweepMe continues to modernize the cleaning services market, making it technological, transparent and convenient for both private and corporate clients.