Information city ICT program of Moscow

Moscow Smart city

• Moscow the Smart city (Smart city) Information technologies in Moscow

Program purposes

• Quality improvement of life of the population of the city of Moscow due to large-scale use of information and communication technologies in the social sphere, in the field of ensuring complex security of the city of Moscow, in all spheres of urban governance and also in everyday life of citizens
• Increase in efficiency and transparency of the municipal government

Structure of the program

Within the Information City program three subprogrammes are implemented:

• Ensuring providing public services in electronic form to citizens and legal entities and development of the open and safe urban environment by implementation of ICT;
• Increase in efficiency of implementation of functions by executive authorities of the city of Moscow by implementation of ICT;
• Formation of the public information and communication environment.

History of development of the program

2014

Funding plan in 2012-2018: 440 billion rub

Financial provision of the state program "Information city" for 2012-2018, billion rubles.

Cumulative financial provision of subprogrammes:

• "Ensuring providing public services in electronic form to citizens and legal entities and development of the open and safe urban environment by implementation of ICT" for 2012-2018 makes 47.5 billion rubles,
• "Increase in efficiency of implementation of functions by executive authorities of the city of Moscow by implementation of ICT" - 65.7 billion rubles,
• "Formation of the public information and communication environment" - 243.9 billion rubles.

Creation of State Budgetary Institution Infogorod

In the spring of 2014.The IT department of Moscow (DIT) decided to create state budgetary institution Informatsionny gorod (State Budgetary Institution Infogorod) which main objective of activity should be an execution of works on methodical, information analytically and to organizational maintenance of priority city tasks in the field of information and communication technologies.

The IT program of Moscow "will bite off" 100 million rubles at Open Government

In February, 2014.The IT department of Moscow published the draft resolution of city government on redistribution in 2014-2015 of the volume of budgetary appropriations between the Information City and Open Government state programs of Moscow.

According to the document, it is offered to direct more than 102  million rubles provided on implementation of an action for rendering state services by authorities within the subprogramme of Open Government on development of MFC to implementation of an action for quality improvement of rendering state services within one of subprogrammes of "The information city".

Increase in budgetary appropriations of the Information City state program will allow IT department of Moscow to perform in full in 2014 information support of help desk of MFC by forces of city contact center, said in explanations to the draft resolution.

Due to the opening new MFC is expected significant increase in quantity of telephone citizens' appeals at number of help desk. At the same time, within the concluded government contract on rendering services of city contact center processing of additional volume of telephone citizens' appeals is not provided, explain in DIT. Budgetary appropriations on the conclusion of the new government contract to department of information technologies of the city are also not provided by the law of Moscow on the budget for 2014 and planning period of 2015-2016.

The contact center is intended for the solution of social and everyday issues, such as making an appointment to doctors in clinics, the help in filling of applications for receiving electronic state services, obtaining information on paid parkings in the downtown and methods of their payment, transfer of indications of household counters, etc.

DIT told TAdviser that as of February, 2014 about 9 thousand calls a day - the guaranteed standard loading are the share of 43 MFC existing in Moscow. In peak days loading increases many times, for example, during a week in February when indications of water counters were given, was up to 16 thousand calls. An average conversation time on this line – about 3 minutes, data gave TAdviser in department.

In 2014 will pass 72 more MFC to uniform contact center. At the same time the volume of costs was calculated proceeding from the current loading, explained to the portal in DIT.

Services of city contact center to the Moscow authorities are rendered by Rostelecom. According to representatives of IT department of Moscow, the existing two-year contract with the operator for 500 million rubles means service of all city hot lines, including records to the doctor within EMIAS, support of the portal of state services, the paid parking, etc. To all these lines growth of calls is also observed, add to DIT.

2013

Program implementation results in 2013

In March, 2014.The IT department of Moscow reported on program implementation results "The information city" for 2013. In the field of health care, in particular, last year development of services for inhabitants, for example, of the system of electronic making an appointment with the doctor continued. According to the head of DIT Artem Yermolaev, in 203 g 5.2 million unique users used this service that is about 60% more, than in 2012.

In the Northern district of Moscow electronic recipes were implemented. According to officials, at the expense of it time of the statement of the recipe was reduced from 6 to 1 minute. This system also simplifies prolongation of the recipe: the patient does not have need again to make an appointment with the doctor, it is enough to address to registry. DIT say that in 2014 it is going to introduce the system of the statement of the electronic recipe in medical institutions of all city. In 2013 the experiment on speech recognition system implementation which allows not to keep records manually in receptive period was also made: all notes of the doctor automatically are included in the map of the patient.

In the field of formation of one of the most demanded electronic services record in the first class of comprehensive school and also SMS informing parents on pass of the child to school is. According to the city authorities, the Pass and Power Supply system works at a third of the Moscow schools: when the child goes to school, puts a card, and the parent receives the SMS with indication of time of its arrival and leaving educational institution. The card of the child can be filled up with money in order that he could pay with it for a power supply at school. As envisioned by DIT, in 2014 this system should cover a third more of the Moscow schools.

Within work on informatization of the social sphere based on city libraries the media centers are created and also work on informatization of departments of ZAGS is conducted. So, now it is possible to register in the procedure of a wedding for half a year. Five of five planned public services of REGISTRY OFFICES are transferred to the pgu.mos.ru portal.

Special attention, according to the head of DIT, is given to the project for development of the social card of the Muscovite (SCM). As of the beginning of 2014 about 5 million citizens use it. In 2013 the project on the social card of the Muscovite — 2.0, the providing transition of Criminal Police Service to new modern technologies was started. Using the card, in particular, it is possible to pay travel privilege on public transport, to make an appointment with the doctor, to receive a discount for drugs. On a free remaining balance of pension money on the card the special deposit rate of 4% is charged. In 2014 it is going to start a number of electronic services based on Criminal Police Service.

Among other results of "The information city" for 2013 - start of the portal of suppliers which provides direct access to more than 8 thousand state customers of Moscow. The portal is intended for small purchases. As of the beginning of 2014 on the portal 222 thousand contracts for the amount more than 16 billion rubles were signed.

In 2013 it was transferred to an electronic form of 12 state services of Department of city property. Reconciliation of financial personal accounts of tenants of the land plots became the most demanded service.

Besides, electronic interaction with other state organizations extends. For example, for convenience of citizens of 17 divisions of traffic police in the capital were equipped with the system of electronic record. Until the end of 2014 all 30 city divisions should be equipped with it. By estimates of DIT, an electronic system reduces waiting time in queue from half an hour to 10 minutes.

The number of the state services rendered online made in 2013 grew from 82 to 108, and the number of users of the city portal of state services exceeded 2 million people. For a year in electronic form about half a million citizens' appeals come to government office and authorities.

Interaction with inhabitants is performed also by means of 30 city Internet services and seven mobile applications. The city monthly sends to citizens about 7.5 million different Sms. In plans for 2014 — to expand work with services which give a payment opportunity through the SMS.

Among results of activities for informatization for 2013 Artem Yermolaev also gave the fact that Moscow among first-ever, on an equal basis with London and New York, received own domains in network —.moscow and a.moskva. According to him, the authorities intend to advance actively city resources on the Internet.

According to Yermolaev, Moscow is in the lead in the country by the number of users who daily connect to the web — 56%. At the same time in the city already about 2 million subscribers use the Internet with a high speed (higher than 10 Mbit/sec.), bring data into DIT.

Millions from the budget of the IT program of Moscow will let on court costs

In the middle of August, 2013.The IT department of Moscow published it the prepared draft resolution of city government on change in the current year of the volume of budgetary appropriations on implementation of the Information City state program calculated on 2012-2016.

According to the draft resolution, DIT asks the Government of Moscow to reduce the amount of funds, selected for "The information city" in 2013, by 21.19 million rubles and to readdress them on the expenses which are not included in city state programs. The total amount of the means provided on "The information city" in 2013 is about 62 billion rubles.

DIT is going to allocate the funds released from the program, in particular, for compensation of different court costs. As explain in DIT, their department at the expense of the city budget conducts work on performance of judicial acts on addresses of collecting.

The requirements which are contained in such acts can include the amount of debt, interest for using someone else's money and court costs - the state fee and legal costs.

The Moscow Department of Finance defines target article for reflection of budget expenses regarding payment of the state fee and legal costs and also interest for using someone else's money (Article 31B0103), speak in IT department. However, the budgetary funds allocated by DIT under this article provide expenses only on ensuring accomplishment of functions of department.

"Expenses on performance of judicial acts under the specified target article in 2013 were not planned and cannot be actually made due to the lack of means, - explains IT department. - At the same time, in case of violation by the debtor of the terms set for execution of requirements, the Moscow Department of Finance stops implementation of operations on expenditure of means on personal accounts of the debtor".

As it appears from the explanatory note to the draft resolution, its acceptance will allow DIT to perform judicial acts regarding compensation "the court costs connected with hearing of cases in courts and also interest payment for use of someone else's money" without attraction of additional resources from the budget of Moscow.

2012

Selection management of the state program in separate department of DIT led by Elena Noginskaya

In October, 2012 the Moscow Department of Information Technology (DIT) selected in separate management execution of the state program of Moscow "The information city". Elena Noginskaya is appointed the head.

Preparation of annual plans of informatization, control of implementation of the five-year state program, reporting, entering into the document of necessary adjustments and coordination between collaborators of "The information city" was included into power of new division.

As reported TAdviser in department, the management will be engaged also in informatization of the new regions which were a part of the capital. This work will be carried out in close interaction with local authorities.

For October, 2012 in management of 7 employees who closely will be engaged in implementation of the state program.

Desire to simplify logistics and coordination of all interested departments participating in program implementation became one of basic reasons of selection in separate management.

"DIT - not the only contractor of the program, the main, but not edinstvenna. And to facilitate zdrugy departments and process of informatization, it was decided to select in separate management", - Elena Novikova, the representative of the press service of DIT told. - In addition to informatization management will process requests according to the program from other departments".

Intelligent systems of security of Moscow are ready for a third

In August, 2012 the Moscow Department of Information Technology reported to TAdviser that intelligent systems of security of the capital are ready approximately for a third. The department separates three levels of implementation: monitoring, reaction and prevention. It is planned that until the end of the year the first level (monitoring) will be ended.

Ожидалось, что система мониторинга может быть готова к концу 2012 года

At the moment the monitoring system is divided into three types: places of mass accumulation – already about 1500 points of video surveillance and are even more than 1000 until the end of the year, the yards – about 10 thousand points will also double until the end of the year, entrances – 50 thousand and as much again until the end of the year. "The running in of the systems of recognition which in turn are smooth transition to the second type of implementation - to reaction will be the next step", - told in department. However about exact terms of transition in this stage did not specify.

"As for a warning stage, for full-fledged analytics which will allow to see correlations between unevident factors and to predict important patterns, very serious and thought-over statistics is required. It should be conducted in law enforcement agencies if we speak about security, and statistics with deep archive", - concluded in department.

DIT noted that in the world market the similar systems, for example Domain Awareness System are already developed.

Inventory of information systems

On August 14, 2012 the directorate of the state program of the city of Moscow the Information city (2012 - 2016) got to work. Carrying out inventory of the existing information systems, development of approaches to their integration and uniform requirements to city IT architecture became the main objective of directorate.

Глава ДИТ Москвы А.Ермолаев затеял инвентаризацию информационных систем города

For accomplishment of functions of directorate the consortium from the companies - experts of the IT market was created. Were a part of consortium:

• Higher School of Economics (Higher School of Economics National Research University),
• KMTs Business engineering,
• "Moscow laboratories of economy and technology of knowledge" ("KTE of Lebs"),
• Project practice,
• Sitronics IT,
• ANT Systems,
• Frontk.

The Higher School of Economics (Higher School of Economics National Research University) headed directorate.

As reported TAdviser in the press service of DIT of Moscow, the contract with consortium is signed till March, 2013. Respectively to this term the stated volume of work should be executed. Contract amount was 585 million rubles.

Carrying out inventory of information systems of the city, the description of business models and methods of their integration will be the main objective of directorate.

The directorate defined for 2012 15 priority directions of municipal economy, including education, housing and public utilities, culture and town planning and also 10 city projects, such as providing state services in electronic form, increase in computer literacy, interactive portals and single mobile platform. Work on these directions and the project will be conducted first of all.

Consortium about 700 existing city information systems will book audit and will develop recommendations about their mutual coordination and optimization. Within the performed works about 30% of the planned number of systems are described already. All of them will be brought in the city system of accounting of the IC coordinated to a similar federal system.

For the best understanding of priorities of automation models of key business processes of different departments will be created. As added in the press service of DIT, developers calculate that the accumulated knowledge and the analytical tools created within the project will help to solve problems not only informatizations, but also administrative reform.

Independent industry expertize will be carried out at all stages of project lifecycle – from development of technical specifications before start of systems in commercial operation.

The department of information technologies noted that consortium members have no right to take part program actions the Information city as contractors except for works within directorate.

Level of technology development of ICT infrastructure of Moscow by the end of 2012 should be 54%

Level of technology development of ICT infrastructure of Moscow, within development of the Information City program (2012-2016), by the end of 2012 should be 54%. Such data are provided in documents the Moscow Department of Information Technology (DIT)].

In 2012 there passes the first stage of the program. The second stage is expected 2013-2014, the third - for 2015-2016 respectively.

According to documents DIT, the level of development of ICT infrastructure of the city in 2013 should reach 60%, in 2014 – 67%, in 2015 – 73% and in 2016 – 80%.

In the press service DIT TAdviser reported that indicators have open character and can be corrected. However, in department hope that the course of the program will not change.

Increase in financing up to 336.8 billion rub

In March, 2012 the Mayor of Moscow Sergey Sobyanin signed the resolution according to which financing of the state program "Information city" increases by 7.8 billion rubles to 336.8 billion rubles. Increase in financing is performed due to reduction of volume of budgetary appropriations by implementation of targeted investment program of Moscow for 2012-2014.

2011

The expense plan for 5 years - 205 billion rub

The presentation with which at a meeting of the Government the head of DIT Artem Yermolaev performed is available (to download zip-archive). According to this document, the total costs of the program in 5 years will make 205.417 billion rubles. Annually expenses will increase by 8% - from 35 billion rubles in 2012 to 47.6 billion in 2016.

Formation of the public information and communication environment should become the most expensive subprogramme of IS: creation of infrastructure of high-speed Internet access on speed from 10 Mbps, development of communication of new generation, increase in availability of digital television and expansion of penetration of video surveillance systems. For it it is going to spend 30% of all selected amount (60.6 billion rubles).

Further in decreasing order there are a development of mass media and advertizing (27%, 55.5 billion rubles), development of information and communication technologies (23%, 48 billion rubles) and creation of an intelligent system of management of the city (20%, 41.2 billion rub).

DIT emphasize that creation of an intelligent transport system will be financed within other program 'Development of the Transport System of 2012-2016'.

The total amount of the means provided on "The information city" in 2013 is about 62 billion rubles.

Program performance indicators till 2016 are defined

In the program a number of key performance indicators are recorded. So, by 2016 95% of the territory of Moscow should be covered with communication networks 4G. The systems of outside video surveillance on service model will cover nearly 100% of apartment houses, claim in DIT.

For 2011, according to the presentation of the head of DIT Artyom Yermolaev, in Moscow in electronic form there are only 3% of state services. The program promises to increase this indicator by 2016 to 100% (for those services which can turn out in electronic form). For access to these services citizens will receive the electronic digital signatures (EDS), by 2016 they should be more than at 80% of Muscovites. Electronic documents will balance in the rights with paper.

Share of objects of municipal economy on which condition monitoring using ICT is performed in 2010 made 15%, and in 2016 should reach 70%.

As for specific services, via the city portal of state services, uniform call center, infomats and ATMs citizens should have an opportunity to make remotely an appointment with the doctor, for school students the electronic educational portfolios fixing passing by the child of the training program and open for parents will be created. 20 personal computers connected to the high-speed Internet should fall on 100 pupils.

The system of intellectual management of the city should trace in real time a status over 70% of objects of municipal economy and ensure effective functioning of municipal services, uniform loading of the equipment. Data of the household counters installed in households will gather and be processed in the automatic mode.

The quantity of information systems in executive authorities of Moscow will significantly be reduced. By 2016 the share of standard information systems should grow to 30%, and the cost of operation of the automated workplace of the government employee - to decrease by one and a half times.

Penetration of wire broadband access with a speed from 10 Mbps and above is at this time at the level of 15%, and in 2016 should make 65%, covering 4G share – will increase from 60% to 95%, a share of the population having a possibility of acceptance of digital TV – from 20% to 60%.

Start of the Information City program

• On June 28, 2011 at a meeting of the Government of Moscow the state city program "Information City of 2012-2016." offered by department of IT is approved.

Before final approval the Information City program should undergo public listenings. Discussion will be organized on the Internet on the website of the mayor's office and also on special round tables.

The head of capital department of information technologies Artem Yermolaev noted that during public discussions department received about three thousand offers in this program.

• In the middle of July, 2011 the Control Accounts Chamber of Moscow criticized the program. According to department, it comprises a large number of defects which can lead to a failure in its implementation, including groundlessness of finance costs and lack of measures of protection of information.

• August 2, 2011. The Government of Moscow approved the Information City program. "I pay attention that this program should be made as the system project. The previous programs were implemented as separate departmental programs which were not joined with each other. We should move in the general ideology, should not break into pieces. There are no objections, the program is adopted", - the Mayor of Moscow Sergey Sobyanin at a meeting said.

2010: Sobyanin criticizes Electronic Moscow

In October, 2010 the mayor Moscow Sergey Sobyanin appointed the new head of DIT Artem Yermolaev which was earlier working century Ministry of Telecom and Mass Communications. In November Sobyanin flayed the existing program of informatization of the city - "Electronic Moscow", having said that "we cannot brag of rendering [electronic] services in the field of medicine, record to the doctor, to the reading room of library, school, kindergarten and so on". The mayor promised that the program "will be reviewed and will really earn within a year".

See Also

• Smart cities (Smart cities, Smart cities)