Biography
As of 2021, he is the head of the department for the development of processes and support of changes at M.Video-Eldorado, and is responsible for new customer services in stores. Its tasks include service design, digitalization of miles and post-sale service, improving the path of the client and seller. Develops digital retail products (seller's mobile application, replatforming store systems and order management systems). He oversaw the introduction of express taxi delivery, a smart queue.
As of August 2022 - Director for Customer Service and Digital Experience at M.Video-Eldorado Retail Chain.
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