Citeck CRM

Main article: CRM (Customer Relationship Management System)

2025: Enhanced Functionality

An updated version of the Citeck CRM system from Russian the vendor (SL Soft FabricaONE.AI shareholder - GC) has been released Softline. The solution is built on Low-code BPM a platform that fully meets the requirements. import substitution The update includes advanced functionality, an updated interface and new tools based on - all AI this allows companies from different countries to even industries more accurately adapt the system to sales tasks and increase the efficiency of teams. Softline announced this on July 17, 2025.

Citeck CRM now covers all tasks of sales managers: from the first touch to repeated orders. Added funnel for lead treatment. Right in the transaction cards, the user can manage orders, products and services, payments. Widgets are optimized for convenient and fastest work: documents, related objects, interaction history, customer information and much more are always at hand in a single window. Adjustment of funnels, cards, business processes is carried out using No-Code tools.

Template document generation - standard Citeck platform functionality - is also enhanced for CRM. Now, in a couple of clicks with a mouse, in addition to contracts, you can create a commercial offer, bill and act. Files are automatically linked to transaction cards and orders. Templates can be designed in the corporate style of the company.

The Citeck team is actively introducing artificial intelligence into its products. In the updated version of Citeck CRM, using AI, you can generate responses to customers, analyze contracts, check counterparties, finalize sales offers and much more.

CRM has not been a novelty for the Russian market for a long time, and even after the departure of foreign solutions such as Salesforce and Microsoft Dynamics 365, domestic customers have a large selection of products. However, we offer greater variability in everything: in the delivery of the solution, its configuration, revision. We remain supporters of the absence of vendor lock-in, the CRM system has open source, and the built-in AI functions have made it smarter, simpler and even more convenient. Moreover, with our products it is easy to configure end-to-end processes and control the entire life cycle of customers, - said Anton Ivanov, Managing Director of Citeck of SL Soft FabricaONE.AI (shareholder - Softline Group of Companies).