Softline Solutions: Directum RX Digital Platform Query Log

2025: Creation of the "Query Log"

Softline Solutions (GC) Softline has developed a "Request Log" for the digital platform (Directum RX vendor ""). Directives Softline announced this on August 28, 2025. This tool improves customer efficiency business processes by simplifying integration and shortening project implementation times, reducing the cost of related work. The Query Log solution automates integration Directum RX with external systems, including,, 1C Bitrix24 other - and - CRM ERP platforms. The project corresponds to the strategy of Softline Group of Companies for the development of manufacturing products the Russian IT.

Thanks to automation, this tool reduces the time it takes to process requests and reduces the likelihood of errors due to human factors. The "Query Log" implements integration methods through the REST API and SOAP, simplifying implementation and allowing flexible interaction with different platforms.

A key component of the Request Log is the Guaranteed Delivery mechanism, which provides reliable communication between systems. Background process "Integration. Sending requests "is responsible for selecting new requests, forming a package and starting an asynchronous handler. In the event of a submission failure, the system automatically tries again until the request is successfully completed or the administrator or developer's limit of attempts is reached. This ensures that the information is not lost and delivered to the target system.

The tool developed by Softline Solutions offers customization flexibility and expandability. Developers can override methods and add individual values using virtual methods and extension properties in ObjectExtension structures. This helps you tailor your solution to specific business requirements, taking into account the systems with which you will integrate.

Simplifies monitoring and diagnostics of integration processes. A complete audit of requests, capturing both outgoing and processed incoming requests, allows for initial data analysis without the need to access system logs.

The solution is presented in the Directum public repository on GitHub. Users require Directum RX version 4.11 and later to use the Query Log.

The development of the "Query Log" for Directum RX by the Software Solutions team reflects a deep understanding of the business needs for digital transformation. The expertise accumulated by our specialists in the framework of projects in partnership with the company "Directive" now brings practical benefits to customers in the form of this tool. The introduction of the "Request Log" increases the reliability and efficiency of business processes, simplifies integration processes and reduces the share of routine work among employees, which helps them focus on strategic tasks, data analysis, - commented Alexey Astashev, Head of Electronic Document Management Solutions at Softline Group of companies.