1C:CRM/agate of UX

The data center "1C-Rarus" and Agate Russian Technologies company (AGAT-RT) completed testing of the new software product for customer relationship management. The 1C:CRM CORP system integrated with telephone exchange of new generation of the IP PBX of the UX Agate series provides transparent interaction of personnel with clients by phone and automatically saves the history of communication. After a successful completion of a test stage the complete solution is put on the market for further commercial operation.

The joint product of 1C Company and 1C-Rarus company - the solution for control automation by customer relations of "1C:CRM" - successfully underwent completion of functionality. As a result of the updating which is carried out by 1C-Rarus companies and "Agate the Russian technologies" the complete solution "1C:CRM/agate of UX" is released. The new product passed tests and is released on mass market for the purpose of commercial operation.

"1C:CRM/agate of UX" allows clients to increase efficiency of the activity, in particular:

• Automate registration of customer appeals;
• Automate process of history logging of work with clients;
• Reduce time for acceptance and processing of calls;
• Provide transparent control of interaction of personnel with clients by phone.

In a new product the last developments of the companies are implemented: recognition of the customer number at a call and automatic connection with the personal manager. At the same time the manager obtains information on calling by means of removal on the screen of phone of a card of the client. An opportunity to make calls directly from the CRM system, at the same time to use the automatic telephone exchanges useful services – for example, a call-back is provided.

"1C:CRM/agate of UX" allowed to bring to mass market the functions earlier available only in solutions of more high-class Call Center. Users get access to such opportunities as installation of readdressing or selective call acceptance, a binding of telephone recording to history of customer relations, use of service of voice mail. All listed options work irrespective of type of the used telephone set.

Developers of the complete solution "1C:CRM/agate of UX" guarantee to clients obtaining the following advantages of use:

• Automation of routine work on phone with clients, partners and suppliers;
• Reduction of time of processing of a call at high-quality preserving of service;
• Maintaining history of customer relations, including records of telephone conversations;
• Reduction of quantity of lost calls practically to zero;
• Possibility of creation of the distributed telephone and information structure of the company and management of this structure from the uniform center;
• Decrease in investments into IT and telecommunication infrastructure of the company.

The telephone exchange of the IP PBX of the UX AGATE series is integrated into the solution "1C:CRM CORP" and configurations integrated with it: "1C: Trade Management + CRM CORP", "1C: Integrated Automation + CRM CORP", "1C: Manufacturing Enterprise Management + CRM CORP".

Implementation of the UX Agate IP PBX takes one day, and integration of automatic telephone exchange and the CRM system does not require additional involvement of programmers and developers.