AGAT-RT: Client Consultant

The client Consultant - the system of audiocontrol of the premises.

On July 31, 2017 AGAT-RT company announced release of technology for audiocontrol of premises.

The system of audiocontrol of the premises writes dialog of the employee with the client and, if necessary, allows to get access to parts of history of emergence of the conflict.

"Client consultant" consists of three components:

• One or several directed Stelberry microphones
• Network registrar of audioinformation the Octopus of SR 500, he keeps record of all talk of the consultant with clients in the automatic mode in an internal memory.
• Specialized software for access to the written dialogs by means of IP network of the enterprise.

Principle of work

The consultant communicates with the client behind an acceptance rack, in the meeting room, at the checkout and so forth. Near the place of communication the highly sensitive small-size microphone is installed. The audioregistrar analyzes a sound situation indoors, and independently defines when it is necessary to begin and finish record.

The written information is stored in memory of the device and as required can be read out on network, including on the Internet, on the remote computer. Tools on search, sorting and filtering of audio recordings are available to the user to convenience of work with complaints of clients and quick search of a talk.

The complex can be applied to a call recording in places with the increased noise level:

• Bank departments (negotiations of the cashier and client, consultant of bank and the client register)
• Shops and shopping centers (negotiations between the cashier / prodavtsom-konsultantom and the client register)
• Gas stations (a talk of the operator with the client registers)
• Salons of mobile communication (the client's talk with the consultant registers)
• Clinics, clinics, hospitals and other medical institutions (communication of the patient and doctor registers)
• Cash desks of theaters, movie theaters and entertainment centers (negotiations between cashiers by the client register)
• Travel companies, the commercial organizations (a talk in meeting rooms between the manager and the client registers).

Appointment

• Monitoring and improvement of service quality
• Effective management of non-staff situations
• Counteraction to information leak
• Evidential base
• Skills training of consultants

Specific Features

Possibility of use of the directed microphones. Complete autonomy of a complex Very sensitive microphone. Security blanket from noises at record and broadcast of a sound Legibility of record of the speech of the consultant and client Small dimensions of the writing equipment and microphone. Memory of the device allows to write 2400 hours of a talk

In a set

• Software for work with records:
  • the analysis of a talk by different criteria,
  • archiving and systematization of records and so forth.

• A system can be expanded to 512 channels on one computer
• Possibility of creation of single distributed system
• Remote work with audioregistrars on the Internet.