Apple Self Service Repair

2021: Launch program to sell genuine parts on Apple devices

On October 17, 2021, Apple announced a program called Self Service Repair, designed so that users can perform regular repairs of their devices at home. As part of this initiative, users with damaged devices will be sent genuine tools and components from the company itself.

The company will offer online repair guides, only text, available through the new online store: Apple Self Service Repair Online Store. The system is similar to the one that the company has deployed for independent repair service providers, starting with iPhone 12 and 13, focused on repairing the display, battery and camera.

Apple will sell parts for self-repair devices

The company does not name specific prices, but customers will receive a loan for final payment if they send the damaged component for processing. When the store is launched in the United States in early 2022, it will offer consumers about 200 parts and tools. Performing this work at home will not invalidate the warranty on the device itself, although it can lead to further damage to the device during a non-experimental repair, so you need to carefully follow the instructions, Apple warns. The new Apple program will be extended to other countries at the end of 2022. The company will certainly continue to encourage users to bring their devices to the licensed workshop if circumstances permit, especially in cases covered by the AppleCare+.

Creating wider access to Apple's original spare parts gives our customers even more choice in case of repair. Over the past three years, Apple has almost doubled the number of service centers with access to the company's original spare parts, tools and training materials, and now we are providing an opportunity for those who want to carry out repairs on their own, "said Apple Chief Operating Officer Jeff Williams.

The news about Apple Self Service Repair appeared during an increased onslaught on US law on the right to repair, which is opposed by the largest manufacturers of consumer electronics. The U.S. Legislative Commission is ready to work, both at the state and federal levels, to ensure consumers can choose when repairing products that users have purchased. Proponents of improved repairability cite numerous problems, including a reduction in the price burden of planned obsolescence, as well as growing global concern about the problem of electronic waste, which Apple has defended since 2011.^[1]

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