Avaya Breeze Avaya Engagement Development Platform

Avaya Breeze (Avaya Engagement Development Platform) is the platform for application development, embedding of communication functions in applications and the processes supported by them.

On March 25, 2016 the Avaya company provided a development environment of the integrated corporate applications on the Avaya Aura platform.

The intuitive, not requiring specialized knowledge and skills Avaya Breeze offers complete approach to opportunities of communications of contact center. Application development for unified communications and contact centers can be executed taking into account communication flows and needs of employees now, without being afraid of incompatibility of technologies. For application creation it is possible to use ready software modules of Snap-in from different suppliers to reduce terms and cost of development.

For example, the module for search in the database can be integrated with the Avaya Breeze application and with other module providing integration with a cloud. Automatic generation of invitations for participation in video conference on the basis of events or records and sending this invitation to the user on his account in a cloud is as a result possible.

For March 25, 2016 the modules Snap-in are developed for speech analysis in real time, for distribution of tasks by customer interaction, for storage of large volumes of data and telephone calls from the browser on WebRTC technology. Besides, applications can be developed using simple drag and drop of elements on the screen

The Avaya Aura environment allows to integrate technologies of unified communications and function of contact center (including a voice communication, video conference, text messages and e-mail) into the existing or new applications. Upgrade of the social, mobile and cloud applicaions providing accomplishment of the main business processes by means of a set of communication opportunities is supported. The platform for application development simplifies these tasks.

Representation of Avaya Breeze (2016)

A system supports the Avaya Aura platform:

• Avaya Aura Release 6.2 Feature Pack 3:
• Avaya Aura Communication Manager 6.3.6
• Avaya Aura Session Manager 6.3.8
• Avaya Aura System Manager 6.3.8

Features

• Up to 35,000 users in one system managed by System Manager or pair geographically separated (for reservation) the managers System Manager
• Up to 10 Engagement Development Platform servers in one solution
• To five data processing centers

Methods available to development

• Methods of call processing: permission to tracking or change of calls by service on behalf of the calling party
• Methods of management of multimedia resources: permission to reproduction of the notification by service for one of subscribers of a call and on collection of information about clicking of buttons of tone multi-frequency dialing (DTMF) during a call.
• Transmission methods of e-mail messages: permission to transfer of the e-mail message one or several to receivers.
• Transmission methods of text messages (SMS): permission to text messaging (SMS) one or several to receivers.
• Methods of the organization of conference communication Scopia: permission to planning or canceling of a video or voice conference using function of conference communication Scopia.
• Data access methods: permission not an immediate access of service to the user, service or global data from the database intended for preparation of resources and administered using System Manager including a possibility of comparison of the phone number to corporate identification data of the user, access to the mobile phone numbers which are subject to administration and to the e-mail addresses (if they lie down to administration).
• The methods connected with the bus for joint work: permission to asynchronous data exchange by means of service on two-point model or model of the publication and a subscription.
• Write methods in the magazine: permission to free data recording about events and errors in the magazine.
• Methods of collection of information about a system status: permission to access of service to status information of CE (system full sinusoidal level).

Connectors

• E-mail connector
• Connectors Webtext and Clickatell SMS
• Connector Avaya Scopia